Operational Defect Database

BugZero found this defect 2097 days ago.

Veeam | kb2742

Backups Fail After Upgrade to AOS 5.8.0.1 or Later

Last update date:

3/5/2024

Affected products:

Veeam Backup for Nutanix AHV

Affected releases:

2.0

Fixed releases:

No fixed releases provided.

Description:

Challenge

Veeam Backup for Nutanix AHV backup job fails with: Backup VM [ID: 4a89ffc5-68b3-4be0-b117-0591dcec184e' Name: 'MYVM’] failed. Error: Backup was unsuccessful. Preparing VM for backup failed, 1." The Prism Element dashboard shows the following failed tasks:

Cause

This is a known Nutanix issue and is tracked by Nutanix as an internal bug ENG-163615, which was discovered after the release of Nutanix AOS 5.6.1.

Solution

To resolve this, upgrade to at least AOS 5.9.1, where ENG-163615 was resolved. If upgrading is not feasible, an alternate solution is to disable the host affinity rules for the affected VMs.   Note: This issue does not affect the LTS (Long Term Support) release branch.

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Status

Solved

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