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When attempting to update Veeam software, the following error occurs: This installation cannot be updated automatically. Please contact Veeam customer support for assistance with manual update.
These errors may occur for any of the following reasons: The update installer is corrupt. Files on the disk are corrupt. The certificates used for file validation are not installed or up to date. The update installer checks both its digital signature and those of the existing files to ensure their integrity before allowing the update to proceed. All product files are signed using certificates. Some Windows installations do not have the root certificate authority as a trusted root certificate or have non-current certificates. This issue is typically observed on servers with locked-down security settings, servers without internet access, or servers that do not have the latest updates installed.
Check for Install Media Corruption Please verify that the downloaded file is not corrupted by checking its hash against the one provided by Veeam. If the downloaded file's hash does not match the one listed on the Veeam website, redownload the file. The following PowerShell command can be used to get the hash of a file.
If the install error persists after verifying the file's hash and that the certificates are installed, create a support case and include all logs from: %programdata%\Veeam\Setup\
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