OPERATIONAL DEFECT DATABASE
...
...
When attempting to update Veeam software, the following error occurs:
This error occurs when the update installer is corrupt, files on the disk are corrupt, or the certificates for file validation are not installed or up-to-date. The update installer checks both its digital signature and those of the existing files to ensure their integrity before allowing the update to proceed. All product files are signed using Global Sign certificates. Some Windows installations do not contain Global Sign's root certificate authority as trusted root certificates or have non-current certificates. This issue is typically observed on servers with locked-down security settings, servers without internet access, or servers that do not have the latest updates installed.
Check for Install Media Corruption Please verify that the downloaded file is not corrupted by checking its hash against the one provided by Veeam. If the hash of the downloaded file does not match the one listed on the Veeam website, redownload the file. The following PowerShell cmd may be used to get the hash of a file.
If the install error persists after verifying the file's hash and that the certificates are installed, create a support case and include all logs from: %programdata%\Veeam\Setup
Click on a version to see all relevant bugs
Veeam Integration
Learn more about where this data comes from
Bug Scrub Advisor
Streamline upgrades with automated vendor bug scrubs
BugZero Enterprise
Wish you caught this bug sooner? Get proactive today.
