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After a user changes their profile name, the old name is still displayed in their Live Feed profile.
Log in to a base system Helsinki instance as an ITIL user. Navigate to Self-Service > My Profile. Change the First name (for example, ITIL10) and click Update. Navigate to Collaborate > Live Feed. In the Live Feed profile, the old name is displayed instead of the new name.
This issue is happening because the live_profile table still contains the old name. Deleting this record should resolve the issue. Afterward, once the user triggers a chat a new record will be created with the new name, as updated in the sys_user table.
PRB946387
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