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When trying to search a term that contains the "&" character, using the global search in the ess portal (which uses the search_content.do), returns no results. Searching for the same term using the global search on the platform (which uses the textsearch.do) finds results.
Navigate to Knowledge > Create New. Create a new KB article. In Short Description type AT&T. Save the article. In the global search of the navigation page, search for the term AT&T. The article you created appears in the search results. Open the ESS portal. In the global search, search for AT&T. Note that the record is not found and the text is cut to AT.
Edit the ContentSearch Processor by navigating to: https://<your_instance_name>.service-now.com/nav_to.do?uri=sys_processor.do?sys_id=b1627a1e0a0a0b12004617aa01ea9392 Change the line: g_response.sendRedirect(pl + '?sysparm_search=' + g_request.getParameter('sysparm_search')); to: g_response.sendRedirect(pl + '?sysparm_search=' + GlideStringUtil.urlEncode(g_request.getParameter('sysparm_search'))); Click Save. Log out of the current session. Close the current browser. Note: Ensure that you revert to the base system version of the ContentSearch Processor before upgrading the instance.
PRB619544
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