BugZero | ServiceNow BugID PRB1846526 - Updates for a record updated by a subflow will not...

ServiceNow - Defect ID: PRB1846526

Updates for a record updated by a subflow will not be present when the parent flow updates stages

ServiceNow - Defect ID: PRB1846526

Updates for a record updated by a subflow will not be present when the parent flow updates stages

Last updated on November 27th, 2025

BugZero Risk Score
5.8 Medium

Overall: 5.8

Severity: 6.4

Community: 3.7

Lifecycle: 8.2

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Bug Details

Priority: Sev3
Article Views: 201
Affected Component: Miscellaneous
Views: 2

Description

Updates for a record updated by a subflow will not be present when the parent flow updates stages. Steps to Reproduce 1. Create a flow with a Service Catalog trigger 2. Create a sub-flow with one step and the trigger's request item as input, to update the Requested Item record's due_date field using a script: var gDuration = new GlideDateTime(fd_data.subflow_inputs.req_item.cat_item.delivery_time); if (!gDuration) { return; } var dur = gDuration.getNumericValue(); //spits out the duration value in Milliseconds in your case it should be 180000 var durseconds = dur/1000; var dc = new DurationCalculator(); var gdt = new GlideDateTime(gs.nowGlideDateTime()); dc.setSchedule(gs.getProperty('demoPropForDate') ,"GMT"); //<----- Note that this is a property referring to a schedule on the instance dc.setStartDateTime(gdt); if(!dc.calcDuration(durseconds)){ gs.log("*** Error calculating duration"); return; } return dc.getEndDateTime(); 3. Save+Publish and add the sub-flow as step 1 in the flow created in #1 4. Add a step 2 update record action to the parent flow which adds a comment to the RITM with the RITM's due_date 5. Add a wait for condition to the flow, waiting for Approval = approved 6. Save and publish the flow 7. Choose a sc_cat_item record to hook the flow to and update it's 'Flow' field 8. Test the item and view the flow execution to confirm it works 9. Note the due_date value in the RITM generated and the value reported in the comments generated by flow step 2 (which is incorrect)

Workaround

Switching the impacted subflow to engine v1 will resolve this issue (see KB1641028)

Related Problem

PRB1846526

Change history

2025-11-27 Added: Washington DC Patch 1, Washington DC Patch 1 Hot Fix 2a, Washington DC Patch 10 Hot Fix 2a, Washington DC Patch 10 Hot Fix 3b, Washington DC Patch 10 Hot Fix 5b, Washington DC Patch 2, Washington DC Patch 3, Washington DC Patch 9, Xanadu Patch 1 Hot Fix 2, Xanadu Patch 1 Hot Fix 3b, Xanadu Patch 10, Xanadu Patch 10 Hot Fix 1, Xanadu Patch 10 Hot Fix 1a, Xanadu Patch 10 Hot Fix 1b, Xanadu Patch 2, Xanadu Patch 3 Hot Fix 1, Xanadu Patch 4, Xanadu Patch 4b, Xanadu Patch 5, Xanadu Patch 7, Xanadu Patch 7b Hot Fix 1, Xanadu Patch 8 Hot Fix 1, Xanadu Patch 9, Xanadu Patch 9a, Xanadu Patch 9a Hot Fix 1, Xanadu Patch 9b, Yokohama Patch 7 Hot Fix 2, Yokohama Patch 7 Hot Fix 2a, Yokohama Patch 7 Hot Fix 2b, Yokohama Patch 7 Hot Fix 3, Yokohama Patch 7 Hot Fix 4, Yokohama Patch 8, Yokohama Patch 8 Hot Fix 1, Yokohama Patch 8 Hot Fix 2, Yokohama Patch 9, Yokohama Patch 9 Hot Fix 2, Zurich, Zurich Patch 1, Zurich Patch 1 Hot Fix 1, Zurich Patch 1 Hot Fix 1a, Zurich Patch 1 Hot Fix 1b, Zurich Patch 1 Hot Fix 2, Zurich Patch 2, Zurich Patch 2 Hot Fix 1, Zurich Patch 2 Hot Fix 2, Zurich Patch 2 Hot Fix 3, Zurich Patch 3, Zurich Patch 3 Hot Fix 1, Zurich Patch 3 Hot Fix 2

2025-11-27 Removed: Yokohama EA Hot Fix 1, Yokohama Patch 1a, Yokohama Patch 1b, Yokohama Patch 1b Hot Fix 1, Yokohama Patch 2 Hot Fix 1, Yokohama Patch 2 Hot Fix 2, Yokohama Patch 2 Hot Fix 3 , Yokohama Patch 3 Hot Fix 1, Yokohama Patch 3 Hot Fix 3, Yokohama Patch 3 Hot Fix 4, Yokohama Patch 4 Hot Fix 1, Yokohama Patch 4 Hot Fix 2, Yokohama Patch 5 Hot Fix 2, Yokohama Patch 5 Hot Fix 3, Yokohama Patch 5 Hot Fix 4

2025-11-20 Added: Yokohama EA Hot Fix 1, Yokohama Patch 1a, Yokohama Patch 1b, Yokohama Patch 1b Hot Fix 1, Yokohama Patch 2 Hot Fix 1, Yokohama Patch 2 Hot Fix 3 , Yokohama Patch 3 Hot Fix 1, Yokohama Patch 3 Hot Fix 3, Yokohama Patch 3 Hot Fix 4, Yokohama Patch 4 Hot Fix 1, Yokohama Patch 4 Hot Fix 2, Yokohama Patch 5 Hot Fix 2, Yokohama Patch 5 Hot Fix 3, Yokohama Patch 5 Hot Fix 4

2025-11-20 Removed: Washington DC Patch 1, Washington DC Patch 1 Hot Fix 2a, Washington DC Patch 10 Hot Fix 2a, Washington DC Patch 10 Hot Fix 3b, Washington DC Patch 10 Hot Fix 5b, Washington DC Patch 2, Washington DC Patch 3, Washington DC Patch 9, Xanadu Patch 1 Hot Fix 2, Xanadu Patch 1 Hot Fix 2a, Xanadu Patch 1 Hot Fix 3b, Xanadu Patch 10, Xanadu Patch 10 Hot Fix 1, Xanadu Patch 10 Hot Fix 1a, Xanadu Patch 10 Hot Fix 1b, Xanadu Patch 2, Xanadu Patch 3 Hot Fix 1, Xanadu Patch 4, Xanadu Patch 4b, Xanadu Patch 5, Xanadu Patch 7, Xanadu Patch 7a, Xanadu Patch 7b Hot Fix 1, Xanadu Patch 8 Hot Fix 1, Xanadu Patch 9, Xanadu Patch 9a, Xanadu Patch 9a Hot Fix 1, Xanadu Patch 9b, Yokohama Patch 7 Hot Fix 2, Yokohama Patch 7 Hot Fix 2a, Yokohama Patch 7 Hot Fix 3, Yokohama Patch 7 Hot Fix 4, Yokohama Patch 8, Yokohama Patch 8 Hot Fix 1, Yokohama Patch 8 Hot Fix 2, Yokohama Patch 9, Zurich, Zurich Patch 1, Zurich Patch 1 Hot Fix 1, Zurich Patch 1 Hot Fix 1a, Zurich Patch 1 Hot Fix 1b, Zurich Patch 1 Hot Fix 2, Zurich Patch 2, Zurich Patch 2 Hot Fix 1, Zurich Patch 2 Hot Fix 2, Zurich Patch 3, Zurich Patch 3 Hot Fix 1, Zurich Patch 3 Hot Fix 2

2025-11-20 Added: Zurich Patch 1 Hot Fix 1b, Zurich Patch 2 Hot Fix 2, Zurich Patch 3 Hot Fix 2

2025-11-20 Removed: Yokohama Patch 1a

2025-11-15 Added: Xanadu Patch 10 Hot Fix 1b, Zurich Patch 3 Hot Fix 1

2025-11-15 Removed: Washington DC Patch 2 Hot Fix 1, Washington DC Patch 5, Xanadu Patch 8, Yokohama, Yokohama Patch 5 Hot Fix 4

2025-11-10 Added: Yokohama Patch 8 Hot Fix 2

2025-11-10 Removed: Xanadu Patch 6

2025-11-07 Added: Yokohama Patch 9, Zurich Patch 2 Hot Fix 1

2025-11-05 Added: Yokohama Patch 3 Hot Fix 5, Zurich Patch 1 Hot Fix 2

2025-11-03 Added: Yokohama Patch 8 Hot Fix 1

2025-10-31 Added: Zurich Patch 3

2025-10-31 Removed: Yokohama Patch 5 Hot Fix 3

2025-10-30 Added: Xanadu Patch 10 Hot Fix 1a

2025-10-27 Removed: Xanadu Patch 9 Hot Fix 1

2025-10-24 Added: Xanadu Patch 10 Hot Fix 1, Zurich Patch 1 Hot Fix 1a

2025-10-23 Removed: Xanadu Patch 10 Hot Fix 1

2025-10-19 Added: Yokohama Patch 7 Hot Fix 2a, Yokohama Patch 7 Hot Fix 3, Yokohama Patch 7 Hot Fix 4, Yokohama Patch 8, Zurich Patch 2

2025-10-19 Removed: Yokohama Patch 5 Hot Fix 2, Yokohama Patch 7 Hot Fix 1

2025-10-01 Added: Washington DC Patch 3

2025-10-01 Removed: Yokohama Patch 1b Hot Fix 1, Yokohama Patch 3 Hot Fix 3

2025-09-26 Added: Xanadu Patch 10 Hot Fix 1, Yokohama Patch 7 Hot Fix 2

2025-09-24 Added: Yokohama Patch 7 Hot Fix 1, Zurich Patch 1 Hot Fix 1

2025-09-24 Removed: Yokohama Patch 2 Hot Fix 3

2025-09-18 Added: Yokohama Patch 5 Hot Fix 4

2025-09-18 Removed: Yokohama Patch 4 Hot Fix 1

2025-09-12 Added: Zurich Patch 1

2025-09-09 Removed: Xanadu Patch 3

2025-09-01 Added: Yokohama Patch 2 Hot Fix 3

2025-09-01 Removed: Washington DC Patch 10 Hot Fix 2

2025-08-29 Added: Washington DC Patch 1, Washington DC Patch 1 Hot Fix 2a, Washington DC Patch 10 Hot Fix 2, Washington DC Patch 10 Hot Fix 2a, Washington DC Patch 10 Hot Fix 3b, Washington DC Patch 10 Hot Fix 5b, Washington DC Patch 2, Washington DC Patch 2 Hot Fix 1, Washington DC Patch 5, Washington DC Patch 9, Xanadu Patch 1 Hot Fix 2, Xanadu Patch 1 Hot Fix 2a, Xanadu Patch 1 Hot Fix 3b, Xanadu Patch 10, Xanadu Patch 2, Xanadu Patch 3, Xanadu Patch 3 Hot Fix 1, Xanadu Patch 4, Xanadu Patch 4b, Xanadu Patch 5, Xanadu Patch 6, Xanadu Patch 7, Xanadu Patch 7a, Xanadu Patch 7b Hot Fix 1, Xanadu Patch 8, Xanadu Patch 8 Hot Fix 1, Xanadu Patch 9, Xanadu Patch 9 Hot Fix 1, Xanadu Patch 9a, Xanadu Patch 9a Hot Fix 1, Xanadu Patch 9b, Yokohama, Yokohama Patch 1, Yokohama Patch 1a, Yokohama Patch 1b Hot Fix 1, Yokohama Patch 2, Yokohama Patch 2 Hot Fix 2, Yokohama Patch 3, Yokohama Patch 3 Hot Fix 2, Yokohama Patch 3 Hot Fix 3, Yokohama Patch 4, Yokohama Patch 4 Hot Fix 1, Yokohama Patch 4a, Yokohama Patch 4b, Yokohama Patch 5, Yokohama Patch 5 Hot Fix 1, Yokohama Patch 5 Hot Fix 2, Yokohama Patch 5 Hot Fix 3, Yokohama Patch 6, Yokohama Patch 6 Hot Fix 1, Yokohama Patch 6 Hot Fix 2, Yokohama Patch 7, Zurich

Relevant Products

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Fixed versions: No known fixed versions

Relevant Products

Click on a version to see all relevant bugs

Fixed versions: No known fixed versions

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ServiceNow - Defect ID: PRB1846526

Updates for a record updated by a subflow will not be present when the parent flow updates stages

ServiceNow - Defect ID: PRB1846526

Updates for a record updated by a subflow will not be present when the parent flow updates stages

Last updated on November 27th, 2025

BugZero Risk Score5.8 Medium

Bug Details

Description

Workaround

Related Problem

Top ServiceNow Defects

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BugZero Risk Score
5.8 Medium