BugZero | ServiceNow BugID PRB1839297 - SPEntry Page Error "Execute operation on script in...

ServiceNow - Defect ID: PRB1839297

SPEntry Page Error "Execute operation on script include 'SPEntryPage' from scope

ServiceNow - Defect ID: PRB1839297

SPEntry Page Error "Execute operation on script include 'SPEntryPage' from scope

Last updated on September 3rd, 2025

BugZero Risk Score
5.8 Medium

Overall: 5.8

Severity: 6.4

Community: 3.7

Lifecycle: 9.1

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Bug Details

Priority: Sev3
Article Views: 1657
Affected Component: User Interface Customization

Description

Switching scope and refreshing page gives error. error "Execute operation on script include 'SPEntryPage' from scope 'Knowledge Management - Service Portal' was denied Steps to Reproduce 1. Login to Xanadu instance. 2. Create the glide.entry.first.page.script system property 3. Give it the value: new SPEntryPage().getFirstPageURL() 4. Make Knowledge Management - Service Portal as your current scope 5. Refresh the browser page and you will see the error "Execute operation on script include 'SPEntryPage' from scope 'Knowledge Management - Service Portal' was denied. The application 'Knowledge Management - Service Portal' must declare a cross scope access privilege. Please contact the application author to update their privilege requests." 6. Repeat step 2 and 3 for 'CI Landing Experience' and 'Conversational Interfaces - Diagnostics' scopes and the same error would show up.'

Workaround

This problem is currently under review and targeted to be fixed in a future release. Monitor this Known Error article for more details.

Related Problem

PRB1839297

Change history

2025-09-03 Added: Xanadu Patch 10, Yokohama Patch 2 Hot Fix 3 , Yokohama Patch 7

2025-09-03 Removed: Washington DC Patch 10 Hot Fix 2

2025-09-03 Added: Xanadu Patch 10 Hot Fix 1a, Zurich Patch 1 Hot Fix 1a, Zurich Patch 3

2025-09-03 Removed: Xanadu Patch 9 Hot Fix 1, Yokohama Patch 5 Hot Fix 3

2025-09-03 Added: Xanadu EA Hot Fix 1, Xanadu Patch 1, Xanadu Patch 1 Hot Fix 1, Xanadu Patch 1 Hot Fix 2b, Xanadu Patch 1 Hot Fix 3, Xanadu Patch 2 Hot Fix 1, Xanadu Patch 2 Hot Fix 2, Xanadu Patch 3, Xanadu Patch 3 Hot Fix 2, Xanadu Patch 4 Hot Fix 1, Xanadu Patch 4 Hot Fix 2, Xanadu Patch 4a, Xanadu Patch 4b Hot Fix 1, Xanadu Patch 4b Hot Fix 2, Xanadu Patch 5 Hot Fix 1, Xanadu Patch 5 Hot Fix 2, Xanadu Patch 6 Hot Fix 1, Xanadu Patch 6 Hot Fix 2, Xanadu Patch 7 Hot Fix 1, Xanadu Patch 7a Hot Fix 1, Xanadu Patch 7b, Yokohama EA Hot Fix 1, Yokohama Patch 1b, Yokohama Patch 1b Hot Fix 1

2025-09-03 Removed: Washington DC Patch 1, Washington DC Patch 1 Hot Fix 2a, Washington DC Patch 10 Hot Fix 2a, Washington DC Patch 10 Hot Fix 3b, Washington DC Patch 10 Hot Fix 5b, Washington DC Patch 2, Washington DC Patch 2 Hot Fix 1, Washington DC Patch 3, Washington DC Patch 5, Washington DC Patch 9, Xanadu Patch 10, Xanadu Patch 10 Hot Fix 1, Xanadu Patch 10 Hot Fix 1a, Xanadu Patch 8 Hot Fix 1, Xanadu Patch 9, Xanadu Patch 9a, Xanadu Patch 9a Hot Fix 1, Xanadu Patch 9b, Yokohama, Yokohama Patch 2 Hot Fix 2, Yokohama Patch 3, Yokohama Patch 3 Hot Fix 2, Yokohama Patch 4, Yokohama Patch 4a, Yokohama Patch 4b, Yokohama Patch 5, Yokohama Patch 5 Hot Fix 1, Yokohama Patch 5 Hot Fix 4, Yokohama Patch 6, Yokohama Patch 6 Hot Fix 1, Yokohama Patch 6 Hot Fix 2, Yokohama Patch 7, Yokohama Patch 7 Hot Fix 2, Yokohama Patch 7 Hot Fix 2a, Yokohama Patch 7 Hot Fix 3, Yokohama Patch 7 Hot Fix 4, Yokohama Patch 8, Zurich, Zurich Patch 1, Zurich Patch 1 Hot Fix 1, Zurich Patch 1 Hot Fix 1a, Zurich Patch 2, Zurich Patch 3

2025-09-03 Added: Yokohama Patch 8

2025-09-03 Added: Yokohama Patch 7 Hot Fix 2a, Yokohama Patch 7 Hot Fix 3, Yokohama Patch 7 Hot Fix 4, Zurich Patch 2

2025-09-03 Removed: Yokohama Patch 5 Hot Fix 2, Yokohama Patch 7 Hot Fix 1

2025-09-03 Added: Washington DC Patch 3, Xanadu Patch 10 Hot Fix 1, Yokohama Patch 5 Hot Fix 4, Yokohama Patch 7 Hot Fix 1, Yokohama Patch 7 Hot Fix 2, Zurich Patch 1, Zurich Patch 1 Hot Fix 1

2025-09-03 Removed: Xanadu Patch 3, Yokohama Patch 1b Hot Fix 1, Yokohama Patch 2 Hot Fix 3 , Yokohama Patch 3 Hot Fix 3, Yokohama Patch 4 Hot Fix 1

2025-08-27 Added: Washington DC Patch 10 Hot Fix 5b, Xanadu Patch 9b, Yokohama Patch 4b, Yokohama Patch 5 Hot Fix 3, Yokohama Patch 6 Hot Fix 2

2025-08-27 Removed: Washington DC Patch 3, Washington DC Patch 3 Hot Fix 1, Xanadu Patch 4b Hot Fix 2, Yokohama Patch 2 Hot Fix 3

2025-08-11 Added: Washington DC Patch 1, Washington DC Patch 1 Hot Fix 2a, Washington DC Patch 10 Hot Fix 2, Washington DC Patch 10 Hot Fix 2a, Washington DC Patch 10 Hot Fix 3b, Washington DC Patch 2, Washington DC Patch 2 Hot Fix 1, Washington DC Patch 3, Washington DC Patch 3 Hot Fix 1, Washington DC Patch 5, Washington DC Patch 9, Xanadu Patch 1 Hot Fix 2, Xanadu Patch 1 Hot Fix 2a, Xanadu Patch 1 Hot Fix 3b, Xanadu Patch 2, Xanadu Patch 3, Xanadu Patch 3 Hot Fix 1, Xanadu Patch 4, Xanadu Patch 4b, Xanadu Patch 4b Hot Fix 2, Xanadu Patch 5, Xanadu Patch 6, Xanadu Patch 7, Xanadu Patch 7a, Xanadu Patch 7b Hot Fix 1, Xanadu Patch 8, Xanadu Patch 8 Hot Fix 1, Xanadu Patch 9, Xanadu Patch 9 Hot Fix 1, Xanadu Patch 9a, Xanadu Patch 9a Hot Fix 1, Yokohama, Yokohama Patch 1, Yokohama Patch 1a, Yokohama Patch 1b Hot Fix 1, Yokohama Patch 2, Yokohama Patch 2 Hot Fix 2, Yokohama Patch 2 Hot Fix 3 , Yokohama Patch 3, Yokohama Patch 3 Hot Fix 2, Yokohama Patch 3 Hot Fix 3, Yokohama Patch 4, Yokohama Patch 4 Hot Fix 1, Yokohama Patch 4a, Yokohama Patch 5, Yokohama Patch 5 Hot Fix 1, Yokohama Patch 5 Hot Fix 2, Yokohama Patch 6, Yokohama Patch 6 Hot Fix 1, Zurich

Relevant Products

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Fixed versions: No known fixed versions

Relevant Products

Click on a version to see all relevant bugs

Fixed versions: No known fixed versions

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ServiceNow - Defect ID: PRB1839297

SPEntry Page Error "Execute operation on script include 'SPEntryPage' from scope

ServiceNow - Defect ID: PRB1839297

SPEntry Page Error "Execute operation on script include 'SPEntryPage' from scope

Last updated on September 3rd, 2025

BugZero Risk Score5.8 Medium

Bug Details

Description

Workaround

Related Problem

Top ServiceNow Defects

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BugZero Risk Score
5.8 Medium