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Selecting a knowledge base from 'Explore our Knowledge Bases' in a portal redirects to URL id=search&spa=1&q=***&disableAllSuggestions=false&facetFilters=%5B"_kb_knowledge.kb_knowledge_base Steps to Reproduce 1) login to a xanadu patch 3 instance 2) install plugin 'Knowledge Management - Service Portal' version 1.0.0 3) AI Searcgh needs to be enabled 4) go to a service portal with page id=kb_home, for example: /esc?id=kb_home - see screenshot sc1.png 5) select any knowledge base 6) see that URL looks strange: /esc?id=search&spa=1&q=***&disableAllSuggestions=false&facetFilters=%5B"_kb_knowledge.kb_knowledge_base_s:FACET(%5C"Consumer%20Service%5C")"%5D
The URL redirection occurs only if AI Search is enabled for the portal. If AI Search is not required, you can disable it for that portal, and the system will redirect to Zing Search instead. After the fix, the redirection to AI Search will occur only for the Knowledge Base (KB) portal.
PRB1827639
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