BugZero | ServiceNow BugID PRB1717068 - Trying to "Resolve Conflicts" for scripts coming f...

ServiceNow - Defect ID: PRB1717068

Trying to "Resolve Conflicts" for scripts coming from the Upgrade Monitor doesn't work correctly

ServiceNow - Defect ID: PRB1717068

Trying to "Resolve Conflicts" for scripts coming from the Upgrade Monitor doesn't work correctly

Last updated on September 23rd, 2025

BugZero Risk Score
5.8 Medium

Overall: 5.8

Severity: 6.4

Community: 3.7

Lifecycle: 8.2

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Bug Details

Priority: Sev3
Article Views: 269
Affected Component: Miscellaneous

Description

Trying to "Resolve Conflicts" for scripts coming from the Upgrade Monitor doesn't work correctly. Steps to Reproduce 1. Navigate to the Upgrade Monitor 2. Click on "Skipped Records" - "To Review" 3. If the latest upgrade doesn't have any scripts in the skipped records, modify the filter to search file names containing "script" and remove the "Upgrade History" condition 4. Open a record 5. Click on "Resolve conflicts" 6. Click on the "Edit" button 7. Click on "OK" or "Cancel" and see the error in the console - the OK / Cancel buttons don't work: Uncaught TypeError: Failed to execute 'observe' on 'MutationObserver': parameter 1 is not of type 'Node'.

Workaround

Go to table "sys_properties" by typing "sys_properties.list" into the navigation bar. 2. Click "New" button. 3. Fill out the form with the following: - Name: "mergetool.polaris" - Type: "true|false" - Value: "false" 4. Click on "Submit"

Related Problem

PRB1717068

Change history

2025-09-23 Added: Vancouver, Vancouver Patch 1, Vancouver Patch 1 Hot Fix 1, Vancouver Patch 2, Vancouver Patch 2 Hot Fix 1, Vancouver Patch 2 Hot Fix 1a, Vancouver Patch 2 Hot Fix 2, Vancouver Patch 2 Hot Fix 3, Vancouver Patch 3, Vancouver Patch 3 Hot Fix 1, Vancouver Patch 3 Hot Fix 2, Vancouver Patch 3 Hot Fix 3, Vancouver Patch 3 Hot Fix 4, Vancouver Patch 4, Vancouver Patch 4 Hot Fix 1, Vancouver Patch 4 Hot Fix 1a, Vancouver Patch 4 Hot Fix 2b, Vancouver Patch 5 Hot Fix 1, Vancouver Patch 6

2025-09-23 Removed: Vancouver Patch 10 Hot Fix 3b, Vancouver Patch 7 Hot Fix 1, Washington DC Patch 1, Washington DC Patch 1 Hot Fix 2a, Washington DC Patch 10 Hot Fix 2a, Washington DC Patch 10 Hot Fix 3b, Washington DC Patch 10 Hot Fix 5b, Washington DC Patch 2, Washington DC Patch 2 Hot Fix 1, Washington DC Patch 5, Washington DC Patch 9, Xanadu Patch 1 Hot Fix 2, Xanadu Patch 1 Hot Fix 2a, Xanadu Patch 1 Hot Fix 3b, Xanadu Patch 10, Xanadu Patch 2, Xanadu Patch 3 Hot Fix 1, Xanadu Patch 4, Xanadu Patch 4b, Xanadu Patch 5, Xanadu Patch 6, Xanadu Patch 7, Xanadu Patch 7a, Xanadu Patch 7b Hot Fix 1, Xanadu Patch 8, Xanadu Patch 8 Hot Fix 1, Xanadu Patch 9, Xanadu Patch 9 Hot Fix 1, Xanadu Patch 9a, Xanadu Patch 9a Hot Fix 1, Xanadu Patch 9b, Yokohama, Yokohama Patch 1, Yokohama Patch 1a, Yokohama Patch 1b Hot Fix 1, Yokohama Patch 2, Yokohama Patch 2 Hot Fix 2, Yokohama Patch 2 Hot Fix 3 , Yokohama Patch 3, Yokohama Patch 3 Hot Fix 2, Yokohama Patch 3 Hot Fix 3, Yokohama Patch 4, Yokohama Patch 4a, Yokohama Patch 4b, Yokohama Patch 5, Yokohama Patch 5 Hot Fix 1, Yokohama Patch 5 Hot Fix 2, Yokohama Patch 5 Hot Fix 3, Yokohama Patch 5 Hot Fix 4, Yokohama Patch 6, Yokohama Patch 6 Hot Fix 1, Yokohama Patch 6 Hot Fix 2, Yokohama Patch 7, Zurich, Zurich Patch 1

2025-09-23 Added: Vancouver Patch 10 Hot Fix 3b, Vancouver Patch 7 Hot Fix 1, Washington DC Patch 1, Washington DC Patch 1 Hot Fix 2a, Washington DC Patch 10 Hot Fix 2a, Washington DC Patch 10 Hot Fix 3b, Washington DC Patch 10 Hot Fix 5b, Washington DC Patch 2, Washington DC Patch 2 Hot Fix 1, Washington DC Patch 5, Washington DC Patch 9, Xanadu Patch 1 Hot Fix 2, Xanadu Patch 1 Hot Fix 2a, Xanadu Patch 1 Hot Fix 3b, Xanadu Patch 10, Xanadu Patch 2, Xanadu Patch 3 Hot Fix 1, Xanadu Patch 4, Xanadu Patch 4b, Xanadu Patch 5, Xanadu Patch 6, Xanadu Patch 7, Xanadu Patch 7a, Xanadu Patch 7b Hot Fix 1, Xanadu Patch 8, Xanadu Patch 8 Hot Fix 1, Xanadu Patch 9, Xanadu Patch 9 Hot Fix 1, Xanadu Patch 9a, Xanadu Patch 9a Hot Fix 1, Xanadu Patch 9b, Yokohama, Yokohama Patch 1, Yokohama Patch 1a, Yokohama Patch 1b Hot Fix 1, Yokohama Patch 2, Yokohama Patch 2 Hot Fix 2, Yokohama Patch 2 Hot Fix 3 , Yokohama Patch 3, Yokohama Patch 3 Hot Fix 2, Yokohama Patch 3 Hot Fix 3, Yokohama Patch 4, Yokohama Patch 4a, Yokohama Patch 4b, Yokohama Patch 5, Yokohama Patch 5 Hot Fix 1, Yokohama Patch 5 Hot Fix 2, Yokohama Patch 5 Hot Fix 3, Yokohama Patch 5 Hot Fix 4, Yokohama Patch 6, Yokohama Patch 6 Hot Fix 1, Yokohama Patch 6 Hot Fix 2, Yokohama Patch 7, Zurich, Zurich Patch 1

2025-09-23 Removed: Vancouver, Vancouver Patch 1, Vancouver Patch 1 Hot Fix 1, Vancouver Patch 2, Vancouver Patch 2 Hot Fix 1, Vancouver Patch 2 Hot Fix 1a, Vancouver Patch 2 Hot Fix 2, Vancouver Patch 2 Hot Fix 3, Vancouver Patch 3, Vancouver Patch 3 Hot Fix 1, Vancouver Patch 3 Hot Fix 2, Vancouver Patch 3 Hot Fix 3, Vancouver Patch 3 Hot Fix 4, Vancouver Patch 4, Vancouver Patch 4 Hot Fix 1, Vancouver Patch 4 Hot Fix 1a, Vancouver Patch 4 Hot Fix 2b, Vancouver Patch 5 Hot Fix 1, Vancouver Patch 6

2024-04-22 Added: Vancouver, Vancouver Patch 1, Vancouver Patch 1 Hot Fix 1, Vancouver Patch 2, Vancouver Patch 2 Hot Fix 1, Vancouver Patch 2 Hot Fix 1a, Vancouver Patch 2 Hot Fix 2, Vancouver Patch 2 Hot Fix 3, Vancouver Patch 3, Vancouver Patch 3 Hot Fix 1, Vancouver Patch 3 Hot Fix 2, Vancouver Patch 3 Hot Fix 3, Vancouver Patch 3 Hot Fix 4, Vancouver Patch 4, Vancouver Patch 4 Hot Fix 1, Vancouver Patch 4 Hot Fix 1a, Vancouver Patch 4 Hot Fix 1b, Vancouver Patch 4 Hot Fix 2b, Vancouver Patch 5, Vancouver Patch 5 Hot Fix 1, Vancouver Patch 6

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ServiceNow - Defect ID: PRB1717068

Trying to "Resolve Conflicts" for scripts coming from the Upgrade Monitor doesn't work correctly

ServiceNow - Defect ID: PRB1717068

Trying to "Resolve Conflicts" for scripts coming from the Upgrade Monitor doesn't work correctly

Last updated on September 23rd, 2025

BugZero Risk Score5.8 Medium

Bug Details

Description

Workaround

Related Problem

Top ServiceNow Defects

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BugZero Risk Score
5.8 Medium