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The special handling notes does not show in Agent workspace for HR case management 2.0 version on Tokyo release
Create a special handling notes configuration for HR case table (sn_hr_core_case_payroll table). (Go to All -> Special Handling Notes -> Configuration) Add a special handling note for the table with type as ‘2 - conditional’, 'Display as pop-up alert' - checked, 'table name' - HR Payroll Case, 'Condition' - Active is true. (Go to All-> Special Handling Notes -> Special Handling Notes). Navigate to HR agent workspace and open a HR Payroll Case (sn_hr_core_case_payroll). Notice that there is no pop up showing the special handling notes for the HR Payroll case.
Navigate to All -> Now Experience Framework -> UX Page definitions. Search for the record with name ‘Case SRP’.(sys_id - 1d033475eb3011106eb96bf3a252287f). In the Data section, look for the data resource with definition as ‘0c3568c75bee0110d78e9e7fb681c784’ and elementId as ‘rpCtrl’. In the input values of the data resource, you will notice the table and sysId are set to null with the following JSON. "table": { "type": "JSON_LITERAL", "value": null }, "sysId": { "type": "JSON_LITERAL", "value": null } Replace the JSON with the following content and save the record. "table": { "type": "CONTEXT_BINDING", "binding": { "address": [ "table" ], "category": "props" } }, "sysId": { "type": "CONTEXT_BINDING", "binding": { "address": [ "sysId" ], "category": "props" } } The special handling notes pop up should work as expected. Another way to add these is Go to UI Builder -> HR agent workspace. In the page selection drop down select ‘Record’ Page and ‘Case SRP’ variant is selected. In the Data resources section in the bottom left, click ‘UI Controller Record Page’.(Refer the screenshot below) In ‘Config’ tab, for ‘Table’ and ‘sysId’, bind data and add the values as Table - @context.props.table sysId - @context.props.sysId
PRB1667827
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