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Build information: <Builds that are known to be affected (e.g. June 2011 Preview 2)> Tokyo and Utah <Builds that are known NOT to be affected (e.g. Calgary Patch 2, Hot fix 5)> San Diego <The Environment (e.g. Browser, Database, Server, sometimes OS)> Workspace Issue
Issue with the Customer360 component that we use in the Agent Workspace to display information about the Caller and the Affected user. The VIP icon works correctly if we have the instance language set to English, but it is not displayed if the instance language changes to anything other than english.
Prerequisite: Install any langauge plugin ex: Spanish STR: 1)Navigate to the UX ribbon setting Now experience framework-->Configuration settings-->UX ribbon setting 2)Create a new ribbon setting and fill in the details as below: Name: VIP on incident Ribbon component : Customer360 Table: Incident Workspace : Agent workspace Save it, the form will not get saved and the below details need to be entered: Ribbon Component Attributes: Primary user : Caller Primary reference table: User Primary fields: VIP 3) Access any incident on the workspace with caller as VIP 4) We see the VIP icon in the Ribbon 5) Change the instance language to any other language other than english 6)Open same record as in step 3 7) We see that the VIP icon disappears. Expected behavior: VIP icon should be shown despite change in language. Actual behavior: VIP icon not showing up after changing to any other language apart from english
The issue has been fixed and would be available in Vancouver release. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.
PRB1662464
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