BugZero | ServiceNow BugID PRB1641286 - Clicking content item in ESC portal search results...

ServiceNow - Defect ID: PRB1641286

Clicking content item in ESC portal search results does not display expected website

ServiceNow - Defect ID: PRB1641286

Clicking content item in ESC portal search results does not display expected website

Last updated on August 21st, 2023

BugZero Risk Score
5.8 Medium

Overall: 5.8

Severity: 6.4

Community: 3.7

Lifecycle: 8.2

What is the BugZero Risk Score?

ServiceNow Integration

Learn more about where this data comes from

ServiceNow Integration

Learn more

Bug Scrub Advisor

Streamline upgrades with automated vendor bug scrubs

Bug Scrub Advisor

Learn more

BugZero Enterprise

Wish you caught this bug sooner? Get proactive today.

BugZero Enterprise

Learn more

Bug Details

Priority: Sev3
Article Views: 131
Affected Component: Cloud Management
Views: 1

Description

Clicking Content item does not open URL in new browser window if the content item is in scope "Human Resources: Core" Steps to Reproduce 1. create content item in scope "Human Resources: Core" name = "Test HR" content type = external content target - new window/tab url = https://www.google.com 2. impersonate ITIL User. 3. Go to the ESC portal https://<instance>.service-now.com/esc 4. execute search for "Test HR" > see "Test HR" is first in the list of search results (ignore the Genius result) 5. click the link "Test HR" > see that following link is opened: https://<instance>.service-now.com/esc?id=form&table=sc_cat_item&sys_id=<sys_id of the content item> It was expected that https://www.google.com would be opened in a new browser window.