BugZero | ServiceNow BugID PRB1621424 - Pasting a table from Excel or Word onto a celled i...

ServiceNow - Defect ID: PRB1621424

Pasting a table from Excel or Word onto a celled image in a table in TinyMCE will override the whole table instead of creating the table inside the cell only

ServiceNow - Defect ID: PRB1621424

Pasting a table from Excel or Word onto a celled image in a table in TinyMCE will override the whole table instead of creating the table inside the cell only

Last updated on January 30th, 2023

BugZero Risk Score
5.8 Medium

Overall: 5.8

Severity: 6.4

Community: 3.7

Lifecycle: 8.2

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Bug Details

Priority: Sev3
Article Views: 10
Affected Component: Cloud Management
Views: 1

Description

Pasting a table from Excel or Word onto a celled image in a table in TinyMCE will paste the complete table inside the cell itself instead of updating the table Steps to Reproduce 1. Log in to any San Diego instance. 2. Navigate to the kb_knowledge table and create a table with some random columns like 4*4. 3. Copy a table content from excel and paste it on any one of the cells in the above-created table it replaces the entire table but not just the cell.

Workaround

This problem has been fixed. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.

Related Problem

PRB1621424

Change history

2023-01-30 Added: San Diego Patch 1 Hot Fix 1, San Diego Patch 10, San Diego Patch 10 Hot Fix 1, San Diego Patch 10 Hot Fix 1a, San Diego Patch 10 Hot Fix 1b, San Diego Patch 10 Hot Fix 2b, San Diego Patch 7a, San Diego Patch 7b, San Diego Patch 9, San Diego Patch 9a, San Diego Patch 9b, Tokyo, Tokyo Patch 1, Tokyo Patch 1b, Tokyo Patch 3, Tokyo Patch 4a, Tokyo Patch 4b, Tokyo Patch 5, Tokyo Patch 6, Tokyo Patch 6 Hot Fix 1, Tokyo Patch 6 Hot Fix 2, Tokyo Patch 7, Tokyo Patch 7 Hot Fix 1, Tokyo Patch 7a, Tokyo Patch 7b, Tokyo Patch 8, Tokyo Patch 8 Hot Fix 1, Tokyo Patch 9, Tokyo Patch 9 Hot Fix 2, Tokyo Patch 9 Hot Fix 2a, Utah, Utah Patch 1, Utah Patch 1 Hot Fix 1, Utah Patch 1 Hot Fix 1a, Utah Patch 1 Hot Fix 1b, Utah Patch 2, Utah Patch 3, Utah Patch 3 Hot Fix 1, Utah Patch 4, Utah Patch 4 Hot Fix 2, Utah Patch 4 Hot Fix 2a, Utah Patch 4 Hot Fix 3, Utah Patch 5, Vancouver