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Manager field displaying sys_id when moved from Agent Workspace to Configurable Workspace Steps to Reproduce 1. Install the "Agent Workspace for HR Case Management" (sn_hr_agent_ws) Plugin 2. Go to the sys_ux_macroponent record for "Case Creation Page" 3. In the Data field, find "employeeFields" and add "user.manager" to the comma separated list 4. Select a user that has a Manager on their HR Profile or populate one if needed 5. Try to create a new case in HR Agent Workspace for the user. Notice manager field is a Sys ID
The issue can be solved by making a minor change in one script include, please follow the steps below to workaround the issue - Open hr_CaseCreateSearchWs script include record (sys_script_include_8b5ab905fb1030101d696a7521706988 file) In script section add a new function given below - Function: _fillContactField: function(fieldElem, fieldName) { var currField = {}; currField.id = fieldName; currField.label = fieldElem.getLabel(); currField.value = fieldElem.getDisplayValue(); currField.clickable = false; return currField; }, Save the file and reload the case creation page to see actual value instead of sysId P.S. Servicenow doesn't recommend making changes to OOB files, this defect has been fixed and the fix will be available in future releases.
PRB1618362
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