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While switching between agent workspace lists quickly, the following occurs: 1. Sometimes we receive an error below. "Can't display this list Try contacting your system administrator Method invocation failure for: com.glide.ui.list.graphql.listLayout.ListLayout::getLayoutQuery" 2. While switching between lists multiple times, there is some delay for loading list. It seems like it is flickering between the list which is causing bad user experience. Note: Issue is intermittent and happens only in Tokyo and Utah when switch between the lists very quickly. Steps to Reproduce 1. Login to any instance where Agent Workspace plugin is activated. 2. Impersonate with any ITIL agent. 3. Navigate to Workspace Experience > Agent Workspace Home to open agent workspace 4. Click on Lists icon on the left. 5. Try to switch between any 2 lists (ex. My work & My Group's work) multiple times quickly. 6. Verify that sometimes we receive an error like below and it seems like flickering. "Can't display this list Try contacting your system administrator Method invocation failure for: com.glide.ui.list.graphql.listLayout.ListLayout::getLayoutQuery" Expected behaviour: List should load with no error message. Actual behaviour: List is not displayed with any data and above error message appears. Note: Issue is hard to reproduce and intermittent. Few scenarios identified are table list has > 50K records and have more(>10) UI scripts of UI type All in Global Application scope.
This problem has been fixed in Tokyo Patch 1 Hot Fix1 and Tokyo Patch 6. If you are able to upgrade, review the Fixed In section to determine the latest version with a permanent fix your instance can be upgraded to. (or) Meanwhile you can Click on browser refresh and open the required list again and make sure to switch between lists only after the current list loads.
PRB1614180
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