BugZero | ServiceNow BugID PRB1596553 - Parent Field on kb

ServiceNow - Defect ID: PRB1596553

Parent Field on kb_knowledge table is read only for non admin users.

ServiceNow - Defect ID: PRB1596553

Parent Field on kb_knowledge table is read only for non admin users.

Last updated on June 20th, 2023

BugZero Risk Score
5.8 Medium

Overall: 5.8

Severity: 6.4

Community: 3.7

Lifecycle: 8.2

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Bug Details

Priority: Sev3
Article Views: 42
Affected Component: Cloud Management
Views: 2

Description

This issue occurs when "I18N: Knowledge Management Internationalization Plugin v2" and Knowledge Management Advanced Installer is installed . When non admin user checks out an article , he is unable to map the parent article as the field "Translated from" is read only . Steps to Reproduce 1) install Human resources scoped App Core, any translation plugin. 2) Create Article under hr scoped knowledge base(Human Resources General Knowledge). 3) Create user with sn_hr_core.kb_writer role. 4) Impersonate with that user and check parent field [ ie Translated form] is read only.

Workaround

Import the two xml's attached to this KB in the "Attachments" section: sys_security_acl_ed5c8a9bc019d110f8771b2d24d252f8.xml sys_security_acl_role_1573ceffdd3d9110f877ec47a7626a63.xml

Related Problem

PRB1596553

Change history

2023-06-20 Added: Rome Patch 1, Rome Patch 10 Hot Fix 2b, Rome Patch 10 Hot Fix 4b, Rome Patch 3, Rome Patch 9a, Rome Patch 9b, San Diego Patch 10, San Diego Patch 10 Hot Fix 1, San Diego Patch 10 Hot Fix 1a, San Diego Patch 10 Hot Fix 1b, San Diego Patch 10 Hot Fix 2b, San Diego Patch 3, San Diego Patch 7a, San Diego Patch 7b, San Diego Patch 9, San Diego Patch 9a, San Diego Patch 9b, Tokyo, Tokyo Patch 1, Tokyo Patch 1b, Tokyo Patch 3, Tokyo Patch 4a, Tokyo Patch 4b, Tokyo Patch 5, Tokyo Patch 6, Tokyo Patch 6 Hot Fix 1, Tokyo Patch 6 Hot Fix 2, Tokyo Patch 7, Tokyo Patch 7 Hot Fix 1, Tokyo Patch 7a, Tokyo Patch 7b, Tokyo Patch 8, Tokyo Patch 8 Hot Fix 1, Tokyo Patch 9, Tokyo Patch 9 Hot Fix 2, Tokyo Patch 9 Hot Fix 2a, Utah, Utah Patch 1, Utah Patch 1 Hot Fix 1, Utah Patch 1 Hot Fix 1a, Utah Patch 1 Hot Fix 1b, Utah Patch 2, Utah Patch 3, Utah Patch 3 Hot Fix 1, Utah Patch 4, Utah Patch 4 Hot Fix 2, Utah Patch 4 Hot Fix 2a, Utah Patch 4 Hot Fix 3, Utah Patch 5, Vancouver