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Open any Universal Request which does not have a primary ticket associated. Click on "Create Request" UI action from the Universal Request, select ant catalog item, populate, and submit. The RITM is created but the RITM is not getting attached to the Universal Request. Actual results: Primary ticket field on the Universal Request is not populated with the RITM. Expected Results: Primary ticket field on the Universal Request is populated with the RITM.
Working as expected The catalog item needs to be configured ("UR Certified" check should be true) for the RITM to get attached as Primary ticket to the Universal Request. Without the catalog item configuration, the newly created RITM will be attached as an associated ticket only. Additional information: https://docs.servicenow.com/bundle/sandiego-it-service-management/page/product/request-management/concept/request-mgmt-integration-ur.html
PRB1577513
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