BugZero | ServiceNow BugID PRB1573795 - Workspace List view timestamp columns displaying v...

ServiceNow - Defect ID: PRB1573795

Workspace List view timestamp columns displaying values as "52y ago"

ServiceNow - Defect ID: PRB1573795

Workspace List view timestamp columns displaying values as "52y ago"

Last updated on October 28th, 2023

BugZero Risk Score
5.8 Medium

Overall: 5.8

Severity: 6.4

Community: 3.7

Lifecycle: 9.1

What is the BugZero Risk Score?

ServiceNow Integration

Learn more about where this data comes from

ServiceNow Integration

Learn more

Bug Scrub Advisor

Streamline upgrades with automated vendor bug scrubs

Bug Scrub Advisor

Learn more

BugZero Enterprise

Wish you caught this bug sooner? Get proactive today.

BugZero Enterprise

Learn more

Bug Details

Priority: Sev3
Article Views: 880
Affected Component: User Interface Customization

Description

Some timestamp columns in Workspace list view display inconsistent values as "52y ago".

Steps to Reproduce

Set the system property glide.sys.date_format to a value like 'dd.MM.yyyy'. Within the general settings, set the Date/Time value to 'Both' or set the user preference 'glide.ui.date_format' to the value: {"timeAgo":false,"dateBoth":true} . Navigate to Agent Workspace. Open an incident list view and ensure a timestamp field is present on the list. Notice some of the records have a timestamp value of '52y ago'.

Workaround

This problem has been fixed. There is no workaround available. If you are able to upgrade, review the Fixed In section to determine the latest version with a permanent fix your instance can be upgraded to.

Related Problem

PRB1573795

Change history

2023-10-28 Added: San Diego Patch 1 Hot Fix 1, San Diego Patch 10 Hot Fix 2b, San Diego Patch 4, San Diego Patch 7a, San Diego Patch 7b, San Diego Patch 9, Tokyo Patch 1, Tokyo Patch 10, Tokyo Patch 10 Hot Fix 1, Tokyo Patch 10 Hot Fix 1a, Tokyo Patch 2 Hot Fix 1, Tokyo Patch 4, Tokyo Patch 6, Tokyo Patch 6 Hot Fix 1, Tokyo Patch 7b, Tokyo Patch 8, Tokyo Patch 9, Tokyo Patch 9 Hot Fix 2, Tokyo Patch 9 Hot Fix 2a, Tokyo Patch 9 Hot Fix 2b, Tokyo Patch 9 Hot Fix 3, Utah, Utah Patch 1, Utah Patch 1 Hot Fix 1, Utah Patch 1 Hot Fix 1a, Utah Patch 1 Hot Fix 1b, Utah Patch 2, Utah Patch 3, Utah Patch 3 Hot Fix 1, Utah Patch 4, Utah Patch 4 Hot Fix 2, Utah Patch 4 Hot Fix 2a, Utah Patch 4 Hot Fix 2b, Utah Patch 4 Hot Fix 3, Utah Patch 5, Utah Patch 6, Utah Patch 6 Hot Fix 1, Utah Patch 6 Hot Fix 2, Utah Patch 7, Utah Patch 7 Hot Fix 1, Utah Patch 7a, Vancouver, Vancouver EA Hot Fix 1, Vancouver EA Hot Fix 2, Vancouver Patch 1, Vancouver Patch 1 Hot Fix 1, Vancouver Patch 2, Vancouver Patch 2 Hot Fix 1, Vancouver Patch 3