BugZero | ServiceNow BugID PRB1573619 - The Source UI Action on Work Order Task is trigger...

ServiceNow - Defect ID: PRB1573619

The Source UI Action on Work Order Task is triggering the Start Travel message

ServiceNow - Defect ID: PRB1573619

The Source UI Action on Work Order Task is triggering the Start Travel message

Last updated on July 31st, 2023

BugZero Risk Score
5.8 Medium

Overall: 5.8

Severity: 6.4

Community: 3.7

Lifecycle: 8.2

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Bug Details

Priority: Sev3
Article Views: 278
Affected Component: Field Service Management

Description

The Source UI Action on a Work Order Task is triggering the Start Travel UI Action which is throwing the below message. "Open task dependencies still remain, are you sure you would like to start travel?" Steps to Reproduce 1. Open a wm_task record and fill necessary fields 2. Impersonate the assignee of the record and refresh the record's form. 3. Click on Source UI Action where the popup with the below message is shown. 'Open task dependencies still remain, are you sure you would like to start travel?' (The message comes from the Start Travel UI Action.)

Workaround

This problem has been fixed. If you are able to upgrade, review the Fixed In section to determine the latest version with a permanent fix your instance can be upgraded to.

Related Problem

PRB1573619

Change history

2023-07-31 Added: Rome Patch 1, Rome Patch 3, Tokyo Patch 1, Tokyo Patch 10 Hot Fix 1a, Tokyo Patch 10 Hot Fix 1b, Tokyo Patch 10 Hot Fix 2b, Tokyo Patch 4, Tokyo Patch 9 Hot Fix 2, Utah Patch 1, Utah Patch 1 Hot Fix 1, Utah Patch 1 Hot Fix 1a, Utah Patch 10, Utah Patch 2, Utah Patch 3 Hot Fix 1, Utah Patch 4, Utah Patch 4 Hot Fix 2, Utah Patch 4 Hot Fix 2a, Utah Patch 4 Hot Fix 2b, Utah Patch 5, Utah Patch 5 Hot Fix 1, Utah Patch 6, Utah Patch 6 Hot Fix 2, Utah Patch 7, Utah Patch 7 Hot Fix 1, Utah Patch 7 Hot Fix 2, Utah Patch 7a, Utah Patch 7b, Utah Patch 8, Utah Patch 9, Utah Patch 9 Hot Fix 1, Utah Patch 9 Hot Fix 1a, Utah Patch 9 Hot Fix 1b, Vancouver, Vancouver EA Hot Fix 1, Vancouver Patch 2, Vancouver Patch 2 Hot Fix 1, Vancouver Patch 2 Hot Fix 1a, Vancouver Patch 2 Hot Fix 2, Vancouver Patch 3, Vancouver Patch 3 Hot Fix 1, Vancouver Patch 3 Hot Fix 3, Vancouver Patch 3 Hot Fix 4, Vancouver Patch 4, Vancouver Patch 4 Hot Fix 1, Vancouver Patch 4 Hot Fix 1a, Vancouver Patch 4 Hot Fix 1b, Vancouver Patch 5, Vancouver Patch 6, Vancouver Patch 7, Washington DC, Washington DC EA Hot Fix 1