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The business rule "Replace variables in description fields" has current.update() which is not best practice and might cause recursive business rules. This will in turn trigger "HR Task assigned to me" notification twice causing duplicate emails to be sent. See Prevent recursive business rules: https://docs.servicenow.com/bundle/sandiego-application-development/page/script/business-rules/reference/r_HowBusinessRulesWork.html#d2579214e260 Steps to Reproduce 1. Create a new case or open an existing active case 2. Click on Add task related link and select a task template that has ${ in short_description 3. Select any active user having email ID in Assigned to 4. Click on Ready for Work UI Action 5. Navigate to Emails and notice duplicate emails getting triggered
In the BR "Replace variables in description fields", 1. Comment out the current.update() statement 2. Under When to Run tab, change When to 'before' from 'after'
PRB1563207
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