BugZero | ServiceNow BugID PRB1555288 - The "Sync Affected CI Dynamic Group" BR on task

ServiceNow - Defect ID: PRB1555288

The "Sync Affected CI Dynamic Group" BR on task_ci should only ever run for Change, Incident and Problem

ServiceNow - Defect ID: PRB1555288

The "Sync Affected CI Dynamic Group" BR on task_ci should only ever run for Change, Incident and Problem

Last updated on January 29th, 2025

BugZero Risk Score
6.7 Medium

Overall: 6.7

Severity: 7.3

Community: 3.7

Lifecycle: 8.2

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Bug Details

Priority: Sev2
Article Views: 96
Affected Component: Change Management
Views: 1

Description

Currently the business rule "Sync Affected CI Dynamic Group" runs for any insertion of Dynamic CI groups into the task_ci (affected CIs related list) table which can add a large amount of records into the task_ci table. Steps to Reproduce 1. Create a CMDB Group 2. Create a Dynamic CI Group 3. Navigate to a new record that extends task (eg sc_task) 4. Fill in the created dynamic group in to the configuration item Notice when saving the record all associated Cis to the Dynamic CI group are also added to the affected CI related list

Workaround

Amend the Business Rule "Sync Affected CI Dynamic Group" (sys_id=a77e5938231220101488dc1756bf65cc) to have the following conditions: Task.Task Type is "Change Request OR "Incident" OR "Problem AND Configuration Item is not Empty AND Configuration Item.Class is "Dynamic CI Group

Related Problem

PRB1555288

Change history

2025-01-29 Added: Rome Patch 1, Rome Patch 10 Hot Fix 2b, Rome Patch 10 Hot Fix 4b, Rome Patch 3, Rome Patch 7, Rome Patch 9a, Rome Patch 9b, San Diego Patch 10, San Diego Patch 10 Hot Fix 1, San Diego Patch 10 Hot Fix 1a, San Diego Patch 10 Hot Fix 1b, San Diego Patch 10 Hot Fix 2b, San Diego Patch 3, San Diego Patch 7a, San Diego Patch 7b, San Diego Patch 9, San Diego Patch 9a, San Diego Patch 9b, Tokyo, Tokyo Patch 1, Tokyo Patch 1b, Tokyo Patch 3, Tokyo Patch 4a, Tokyo Patch 4b, Tokyo Patch 5, Tokyo Patch 6, Tokyo Patch 6 Hot Fix 1, Tokyo Patch 6 Hot Fix 2, Tokyo Patch 7, Tokyo Patch 7 Hot Fix 1, Tokyo Patch 7a, Tokyo Patch 7b, Tokyo Patch 8, Tokyo Patch 8 Hot Fix 1, Tokyo Patch 9, Tokyo Patch 9 Hot Fix 2, Tokyo Patch 9 Hot Fix 2a, Utah, Utah Patch 1, Utah Patch 1 Hot Fix 1, Utah Patch 1 Hot Fix 1a, Utah Patch 1 Hot Fix 1b, Utah Patch 2, Utah Patch 3, Utah Patch 3 Hot Fix 1, Utah Patch 4, Utah Patch 4 Hot Fix 2, Utah Patch 4 Hot Fix 2a, Utah Patch 4 Hot Fix 3, Utah Patch 5, Vancouver