BugZero | ServiceNow BugID PRB1553442 - sc_req_item stage displays have a "Request Approve...

ServiceNow - Defect ID: PRB1553442

sc_req_item stage displays have a "Request Approved" stage at the end of the stages

ServiceNow - Defect ID: PRB1553442

sc_req_item stage displays have a "Request Approved" stage at the end of the stages

Last updated on September 22nd, 2022

BugZero Risk Score
4.9 Medium

Overall: 4.9

Severity: 5.5

Community: 3.7

Lifecycle: 8.2

What is the BugZero Risk Score?

ServiceNow Integration

Learn more about where this data comes from

ServiceNow Integration

Learn more

Bug Scrub Advisor

Streamline upgrades with automated vendor bug scrubs

Bug Scrub Advisor

Learn more

BugZero Enterprise

Wish you caught this bug sooner? Get proactive today.

BugZero Enterprise

Learn more

Bug Details

Priority: Sev4
Article Views: 40
Affected Component: Service Catalog

Description

After upgrading to Rome, a new stage "Request Approved" has appeared on Requested Items at the end of the stages when viewed from a list view.

Steps to Reproduce

Order a new catalog item from Service Catalog. Approve the request level approval for a user. View the 'sc_req_item' list. The RITM has the 'Request Approved' stage at the end of the icon list.

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In and Intended Fix Version fields to determine whether any versions have or are planned to have a permanent fix.

Related Problem

PRB1553442

Change history

2022-09-22 Added: Rome Patch 1, Rome Patch 10 Hot Fix 2b, Rome Patch 10 Hot Fix 4b, Rome Patch 3, Rome Patch 7, Rome Patch 9a, Rome Patch 9b, San Diego Patch 1 Hot Fix 1, San Diego Patch 10, San Diego Patch 10 Hot Fix 1, San Diego Patch 10 Hot Fix 1a, San Diego Patch 10 Hot Fix 1b, San Diego Patch 10 Hot Fix 2b, San Diego Patch 3, San Diego Patch 7a, San Diego Patch 7b, San Diego Patch 9, San Diego Patch 9a, San Diego Patch 9b, Tokyo, Tokyo Patch 1, Tokyo Patch 1b, Tokyo Patch 3, Tokyo Patch 4a, Tokyo Patch 4b, Tokyo Patch 5, Tokyo Patch 6, Tokyo Patch 6 Hot Fix 1, Tokyo Patch 6 Hot Fix 2, Tokyo Patch 7, Tokyo Patch 7 Hot Fix 1, Tokyo Patch 7a, Tokyo Patch 7b, Tokyo Patch 8, Tokyo Patch 8 Hot Fix 1, Tokyo Patch 9, Tokyo Patch 9 Hot Fix 2, Tokyo Patch 9 Hot Fix 2a, Utah, Utah Patch 1, Utah Patch 1 Hot Fix 1, Utah Patch 1 Hot Fix 1a, Utah Patch 1 Hot Fix 1b, Utah Patch 2, Utah Patch 3, Utah Patch 3 Hot Fix 1, Utah Patch 4, Utah Patch 4 Hot Fix 2, Utah Patch 4 Hot Fix 2a, Utah Patch 4 Hot Fix 3, Utah Patch 5, Vancouver