BugZero | ServiceNow BugID PRB1553164 - Virtual Agent Chat shows large blank space under t...

ServiceNow - Defect ID: PRB1553164

Virtual Agent Chat shows large blank space under the input text

ServiceNow - Defect ID: PRB1553164

Virtual Agent Chat shows large blank space under the input text

Last updated on July 12th, 2023

BugZero Risk Score
6.7 Medium

Overall: 6.7

Severity: 7.3

Community: 3.7

Lifecycle: 9.1

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Bug Details

Priority: Sev2
Article Views: 603
Affected Component: Virtual Agent
Views: 6

Description

Virtual Agent Chat shows a confusing large blank space under the input text:

Steps to Reproduce

Scroll to the bottom left of the page. Click the VA chat button. Observe the blank space below the input text element.

Workaround

This problem has no workaround, is under review and targeted to be fixed in an upcoming release patch. To receive notifications when more information becomes available, subscribe to this Known Error article by clicking the Subscribe button at the top right of this form.

Related Problem

PRB1553164

Change history

2023-07-12 Added: San Diego Patch 1 Hot Fix 1, San Diego Patch 10, San Diego Patch 10 Hot Fix 1, San Diego Patch 10 Hot Fix 1a, San Diego Patch 10 Hot Fix 1b, San Diego Patch 10 Hot Fix 2b, San Diego Patch 3, San Diego Patch 7a, San Diego Patch 7b, San Diego Patch 9, San Diego Patch 9a, San Diego Patch 9b, Tokyo, Tokyo Patch 1, Tokyo Patch 1b, Tokyo Patch 3, Tokyo Patch 4a, Tokyo Patch 4b, Tokyo Patch 5, Tokyo Patch 6, Tokyo Patch 6 Hot Fix 1, Tokyo Patch 6 Hot Fix 2, Tokyo Patch 7, Tokyo Patch 7 Hot Fix 1, Tokyo Patch 7a, Tokyo Patch 7b, Tokyo Patch 8, Tokyo Patch 8 Hot Fix 1, Tokyo Patch 9, Tokyo Patch 9 Hot Fix 2, Tokyo Patch 9 Hot Fix 2a, Utah, Utah Patch 1, Utah Patch 1 Hot Fix 1, Utah Patch 1 Hot Fix 1a, Utah Patch 1 Hot Fix 1b, Utah Patch 2, Utah Patch 3, Utah Patch 3 Hot Fix 1, Utah Patch 4, Utah Patch 4 Hot Fix 2, Utah Patch 4 Hot Fix 2a, Utah Patch 4 Hot Fix 3, Utah Patch 5, Vancouver