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Alignment Planner Workspace cannot be opened and shows a security restriction error: You do not have permission to access this page. Please contact system administrator. When an audience has more than one role associated with it, the workspace that has this audience shows error 404 (workspace not getting loaded for any user).
Navigate to the alignment planner workspace and notice the error "security constraints" are not allowing to access this.
The alignment workspace has an audience filter that prevents invalid users from accessing the application. This is done by adding inclusion list roles to an audience record, and can be found by searching for Audiences. The Audience record being used is called "Alignment Workspace Home Audience", and has two roles out-of-box, which are admin and sn_align_code.apw_user. Steps to fix the issue, to allow any user with the role sn_align_core.apw_user to have access to the alignment workspace: Go to the instance Type Audiences in the search and open it Click on Alignment Workspace Home Audience Click on the lock button next to Roles Remove admin from that list and leave sn_align_core.apw_user Save and Close
PRB1540751
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