BugZero | ServiceNow BugID PRB1537044 - In agent workspace, The reference field is not dis...

ServiceNow - Defect ID: PRB1537044

In agent workspace, The reference field is not displaying all the choice values

ServiceNow - Defect ID: PRB1537044

In agent workspace, The reference field is not displaying all the choice values

Last updated on December 6th, 2022

BugZero Risk Score
5.8 Medium

Overall: 5.8

Severity: 6.4

Community: 3.7

Lifecycle: 8.2

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Bug Details

Priority: Sev3
Article Views: 2232
Affected Component: Cloud Management

Description

In Agent workspace, while creating own custom list, on selecting reference field for example "Assignment group" it is not showing complete choice values. Steps to Reproduce 1. Login to a Quebec or Rome instance 2. Go to agent workspace 3. Go to mylist 4. create new list 5. select source table as "incident" 6. Create a filter using Assignment group --------You would observe "only few choices are visible" out of 66 only 15 are visible, and no list lookup is available Expected behavior : In agent workspace, The reference field should have a list lookup to augment the autocomplete Actual behavior: In agent workspace, The reference field is not showing the complete choice values

Workaround

It is showing as per designed and it is confirmed working as expected, Current condition builder version uses an autocomplete for reference fields - user must start typing to see matching records. Asterisk wildcard is supported for a "contains" query.

Related Problem

PRB1537044

Change history

2022-12-06 Added: Rome Patch 1, Rome Patch 10 Hot Fix 2b, Rome Patch 10 Hot Fix 4b, Rome Patch 3, Rome Patch 7, Rome Patch 9a, Rome Patch 9b, Tokyo, Tokyo Patch 1, Tokyo Patch 1b, Tokyo Patch 3, Tokyo Patch 4a, Tokyo Patch 4b, Tokyo Patch 5, Tokyo Patch 6, Tokyo Patch 6 Hot Fix 1, Tokyo Patch 6 Hot Fix 2, Tokyo Patch 7, Tokyo Patch 7 Hot Fix 1, Tokyo Patch 7a, Tokyo Patch 7b, Tokyo Patch 8, Tokyo Patch 8 Hot Fix 1, Tokyo Patch 9, Tokyo Patch 9 Hot Fix 2, Tokyo Patch 9 Hot Fix 2a, Utah, Utah Patch 1, Utah Patch 1 Hot Fix 1, Utah Patch 1 Hot Fix 1a, Utah Patch 1 Hot Fix 1b, Utah Patch 2, Utah Patch 3, Utah Patch 3 Hot Fix 1, Utah Patch 4, Utah Patch 4 Hot Fix 2, Utah Patch 4 Hot Fix 2a, Utah Patch 4 Hot Fix 3, Utah Patch 5, Vancouver

Relevant Products

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Relevant Products

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