BugZero | ServiceNow BugID PRB1527577 - No customization point or override for script incl...

ServiceNow - Defect ID: PRB1527577

No customization point or override for script include: SLATimeLineV2SNC

ServiceNow - Defect ID: PRB1527577

No customization point or override for script include: SLATimeLineV2SNC

Last updated on August 30th, 2024

BugZero Risk Score
5.8 Medium

Overall: 5.8

Severity: 6.4

Community: 3.7

Lifecycle: 9.1

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Bug Details

Priority: Sev3
Article Views: 373
Affected Component: Cloud Management

Description

Customer that wish to customize or apply code fixes to protected script include: SLATimeLineV2SNC are unable to do so because the script include is marked as read-only.

Steps to Reproduce

Customer unable to customize or apply code fixes to protected script include: SLATimeLineV2SNC.

Workaround

This fix is to enable customers to both customize and implement work arounds. Therefore there is no work around.

Related Problem

PRB1527577

Change history

2024-08-30 Added: San Diego Patch 1 Hot Fix 1, San Diego Patch 10, San Diego Patch 10 Hot Fix 1, San Diego Patch 10 Hot Fix 1a, San Diego Patch 10 Hot Fix 1b, San Diego Patch 10 Hot Fix 2b, San Diego Patch 3, San Diego Patch 7a, San Diego Patch 7b, San Diego Patch 9, San Diego Patch 9a, San Diego Patch 9b, Tokyo, Tokyo Patch 1, Tokyo Patch 1b, Tokyo Patch 3, Tokyo Patch 4a, Tokyo Patch 4b, Tokyo Patch 5, Tokyo Patch 6, Tokyo Patch 6 Hot Fix 1, Tokyo Patch 6 Hot Fix 2, Tokyo Patch 7, Tokyo Patch 7 Hot Fix 1, Tokyo Patch 7a, Tokyo Patch 7b, Tokyo Patch 8, Tokyo Patch 8 Hot Fix 1, Tokyo Patch 9, Tokyo Patch 9 Hot Fix 2, Tokyo Patch 9 Hot Fix 2a, Utah, Utah Patch 1, Utah Patch 1 Hot Fix 1, Utah Patch 1 Hot Fix 1a, Utah Patch 1 Hot Fix 1b, Utah Patch 2, Utah Patch 3, Utah Patch 3 Hot Fix 1, Utah Patch 4, Utah Patch 4 Hot Fix 2, Utah Patch 4 Hot Fix 2a, Utah Patch 4 Hot Fix 3, Utah Patch 5, Vancouver