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Virtual Agent in MS Teams showing additional details of incident in HTML text Steps to Reproduce * Go to MS Teams Virtual Agent * Check Ticket status * Select the incident and submit. You will get the additional comments in HTML tags
We use Adaptive cards in the record card control (That's being used for checking the status and additional comments of an incident) and Microsoft teams do not support HTML in Adaptive Card. Please refer to the link - https://docs.microsoft.com/en-us/microsoftteams/platform/task-modules-and-cards/cards/cards-format?tabs=adaptive-md%2Cconnector-html
PRB1503011
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