BugZero | ServiceNow BugID PRB1501129 - SW License Usage

ServiceNow - Defect ID: PRB1501129

SW License Usage - Focus is missing after clicking Run Reconciliation button from pop-up

ServiceNow - Defect ID: PRB1501129

SW License Usage - Focus is missing after clicking Run Reconciliation button from pop-up

Last updated on July 12th, 2023

BugZero Risk Score
6.7 Medium

Overall: 6.7

Severity: 7.3

Community: 3.7

Lifecycle: 9.1

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Bug Details

Priority: Sev2
Article Views: 250
Affected Component: Asset Management

Description

Navigation focus is missing on the page after clicking Run Reconciliation from pop-up. Steps to Reproduce 1 - Click on Run Reconciliation button. 2 - On the pop-up window click on the 'Run Reconciliation' button. 3 - Verify this closes the pop-up and takes the control to the second tab called 'Reconciliation'. The keyboard focus is nowhere on the page, instead of staying ideally on the 'Run Reconciliation' button.

Workaround

This problem has no workaround, is under review and targeted to be fixed in a future release. To receive notifications when more information becomes available, subscribe to this Known Error article by clicking the Subscribe button at the top right of this form.

Related Problem

PRB1501129

Change history

2023-07-12 Added: San Diego Patch 1 Hot Fix 1, San Diego Patch 10, San Diego Patch 10 Hot Fix 1, San Diego Patch 10 Hot Fix 1a, San Diego Patch 10 Hot Fix 1b, San Diego Patch 10 Hot Fix 2b, San Diego Patch 3, San Diego Patch 7a, San Diego Patch 7b, San Diego Patch 9, San Diego Patch 9a, San Diego Patch 9b, Tokyo, Tokyo Patch 1, Tokyo Patch 1b, Tokyo Patch 3, Tokyo Patch 4a, Tokyo Patch 4b, Tokyo Patch 5, Tokyo Patch 6, Tokyo Patch 6 Hot Fix 1, Tokyo Patch 6 Hot Fix 2, Tokyo Patch 7, Tokyo Patch 7 Hot Fix 1, Tokyo Patch 7a, Tokyo Patch 7b, Tokyo Patch 8, Tokyo Patch 8 Hot Fix 1, Tokyo Patch 9, Tokyo Patch 9 Hot Fix 2, Tokyo Patch 9 Hot Fix 2a, Utah, Utah Patch 1, Utah Patch 1 Hot Fix 1, Utah Patch 1 Hot Fix 1a, Utah Patch 1 Hot Fix 1b, Utah Patch 2, Utah Patch 3, Utah Patch 3 Hot Fix 1, Utah Patch 4, Utah Patch 4 Hot Fix 2, Utah Patch 4 Hot Fix 2a, Utah Patch 4 Hot Fix 3, Utah Patch 5, Vancouver

Relevant Products

Click on a version to see all relevant bugs

Affected versions:San Diego Patch 1 Hot Fix 1, San Diego Patch 10, San Diego Patch 10 Hot Fix 1, San Diego Patch 10 Hot Fix 1a, San Diego Patch 10 Hot Fix 1b, San Diego Patch 10 Hot Fix 2b, San Diego Patch 3, San Diego Patch 7a, San Diego Patch 7b, San Diego Patch 9, San Diego Patch 9a, San Diego Patch 9b, Tokyo, Tokyo Patch 1, Tokyo Patch 1b, Tokyo Patch 3, Tokyo Patch 4a, Tokyo Patch 4b, Tokyo Patch 5, Tokyo Patch 6, Tokyo Patch 6 Hot Fix 1, Tokyo Patch 6 Hot Fix 2, Tokyo Patch 7, Tokyo Patch 7 Hot Fix 1, Tokyo Patch 7a, Tokyo Patch 7b, Tokyo Patch 8, Tokyo Patch 8 Hot Fix 1, Tokyo Patch 9, Tokyo Patch 9 Hot Fix 2, Tokyo Patch 9 Hot Fix 2a, Utah, Utah Patch 1, Utah Patch 1 Hot Fix 1, Utah Patch 1 Hot Fix 1a, Utah Patch 1 Hot Fix 1b, Utah Patch 2, Utah Patch 3, Utah Patch 3 Hot Fix 1, Utah Patch 4, Utah Patch 4 Hot Fix 2, Utah Patch 4 Hot Fix 2a, Utah Patch 4 Hot Fix 3, Utah Patch 5, Vancouver

Fixed versions: No known fixed versions

Relevant Products

Click on a version to see all relevant bugs

Affected versions:San Diego Patch 1 Hot Fix 1, San Diego Patch 10, San Diego Patch 10 Hot Fix 1, San Diego Patch 10 Hot Fix 1a, San Diego Patch 10 Hot Fix 1b, San Diego Patch 10 Hot Fix 2b, San Diego Patch 3, San Diego Patch 7a, San Diego Patch 7b, San Diego Patch 9, San Diego Patch 9a, San Diego Patch 9b, Tokyo, Tokyo Patch 1, Tokyo Patch 1b, Tokyo Patch 3, Tokyo Patch 4a, Tokyo Patch 4b, Tokyo Patch 5, Tokyo Patch 6, Tokyo Patch 6 Hot Fix 1, Tokyo Patch 6 Hot Fix 2, Tokyo Patch 7, Tokyo Patch 7 Hot Fix 1, Tokyo Patch 7a, Tokyo Patch 7b, Tokyo Patch 8, Tokyo Patch 8 Hot Fix 1, Tokyo Patch 9, Tokyo Patch 9 Hot Fix 2, Tokyo Patch 9 Hot Fix 2a, Utah, Utah Patch 1, Utah Patch 1 Hot Fix 1, Utah Patch 1 Hot Fix 1a, Utah Patch 1 Hot Fix 1b, Utah Patch 2, Utah Patch 3, Utah Patch 3 Hot Fix 1, Utah Patch 4, Utah Patch 4 Hot Fix 2, Utah Patch 4 Hot Fix 2a, Utah Patch 4 Hot Fix 3, Utah Patch 5, Vancouver

Fixed versions: No known fixed versions

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