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After submitting the Service Category Request record producer from Now Mobile app, the user is redirected to service portal page.
Download 12.0 mobile app on Android/IOS device 1. Open app and login using ITIL user 2. Navigate to services 3. Open category Departmental Services>Service Category request 4. Enter the mandatory details and click on Submit 5.User should be navigated to Catalog Home-Service portal view 6. On the bottom of the screen click on Popular Item 7. order an item from the list of Popular/Recent Items 8. Catalog item screen will open 9. Click on Order Now button 10. order will keep on Submitting and Order confirmation screen will open behind the Catalog Item screen.
In the Script field of the Record Producer, check if the item is submitted through Mobile using gs.isMobile() api, if yes then do not redirect to portal page Add if (!gs.isMobile()) before producer.portal_redirect = "sp?id=sc_home"; line
PRB1482071
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