BugZero | ServiceNow BugID PRB1457980 - In NOW Mobile, Search for Catalog Items is showing...

ServiceNow - Defect ID: PRB1457980

In NOW Mobile, Search for Catalog Items is showing blank records

ServiceNow - Defect ID: PRB1457980

In NOW Mobile, Search for Catalog Items is showing blank records

Last updated on January 9th, 2025

BugZero Risk Score
5.8 Medium

Overall: 5.8

Severity: 6.4

Community: 3.7

Lifecycle: 9.1

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Bug Details

Priority: Sev3
Article Views: 543
Affected Component: Cloud Management

Description

When searching for Catalog Items is showing blank records. Issue has been seen when searching for record producers created in a different scope than Global, such as Human Resources. However, if the user clicks on the black record, the correct catalog item form is displayed. These records are displayed correctly from "Browse Services." Steps to Reproduce 1. Ensure you have a catalog item created in a HR Catalog under the "Human Resources" application. 2. Access NOW Mobile 3. From Services, ensure the HR catalog item can be displayed from "Browse Services" 4. From Services, search by this catalog. A blank record will be displayed. Click on the blank record, the correct catalog item form will be displayed.

Workaround

This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.

Related Problem

PRB1457980

Change history

2025-01-09 Added: Paris Patch 1 Hot Fix 1, Quebec Patch 9 Hot Fix 3a, Rome Patch 1, Rome Patch 10 Hot Fix 2b, Rome Patch 10 Hot Fix 4b, Rome Patch 3, Rome Patch 7, Rome Patch 9a, Rome Patch 9b, San Diego Patch 1 Hot Fix 1, San Diego Patch 10, San Diego Patch 10 Hot Fix 1, San Diego Patch 10 Hot Fix 1a, San Diego Patch 10 Hot Fix 1b, San Diego Patch 10 Hot Fix 2b, San Diego Patch 3, San Diego Patch 7a, San Diego Patch 7b, San Diego Patch 9, San Diego Patch 9a, San Diego Patch 9b, Tokyo, Tokyo Patch 1, Tokyo Patch 1b, Tokyo Patch 3, Tokyo Patch 4a, Tokyo Patch 4b, Tokyo Patch 5, Tokyo Patch 6, Tokyo Patch 6 Hot Fix 1, Tokyo Patch 6 Hot Fix 2, Tokyo Patch 7, Tokyo Patch 7 Hot Fix 1, Tokyo Patch 7a, Tokyo Patch 7b, Tokyo Patch 8, Tokyo Patch 8 Hot Fix 1, Tokyo Patch 9, Tokyo Patch 9 Hot Fix 2, Tokyo Patch 9 Hot Fix 2a, Utah, Utah Patch 1, Utah Patch 1 Hot Fix 1, Utah Patch 1 Hot Fix 1a, Utah Patch 1 Hot Fix 1b, Utah Patch 2, Utah Patch 3, Utah Patch 3 Hot Fix 1, Utah Patch 4, Utah Patch 4 Hot Fix 2, Utah Patch 4 Hot Fix 2a, Utah Patch 4 Hot Fix 3, Utah Patch 5, Vancouver

Relevant Products

Click on a version to see all relevant bugs

Affected versions:Paris Patch 1 Hot Fix 1, Quebec Patch 9 Hot Fix 3a, Rome Patch 1, Rome Patch 10 Hot Fix 2b, Rome Patch 10 Hot Fix 4b, Rome Patch 3, Rome Patch 7, Rome Patch 9a, Rome Patch 9b, San Diego Patch 1 Hot Fix 1, San Diego Patch 10, San Diego Patch 10 Hot Fix 1, San Diego Patch 10 Hot Fix 1a, San Diego Patch 10 Hot Fix 1b, San Diego Patch 10 Hot Fix 2b, San Diego Patch 3, San Diego Patch 7a, San Diego Patch 7b, San Diego Patch 9, San Diego Patch 9a, San Diego Patch 9b, Tokyo, Tokyo Patch 1, Tokyo Patch 1b, Tokyo Patch 3, Tokyo Patch 4a, Tokyo Patch 4b, Tokyo Patch 5, Tokyo Patch 6, Tokyo Patch 6 Hot Fix 1, Tokyo Patch 6 Hot Fix 2, Tokyo Patch 7, Tokyo Patch 7 Hot Fix 1, Tokyo Patch 7a, Tokyo Patch 7b, Tokyo Patch 8, Tokyo Patch 8 Hot Fix 1, Tokyo Patch 9, Tokyo Patch 9 Hot Fix 2, Tokyo Patch 9 Hot Fix 2a, Utah, Utah Patch 1, Utah Patch 1 Hot Fix 1, Utah Patch 1 Hot Fix 1a, Utah Patch 1 Hot Fix 1b, Utah Patch 2, Utah Patch 3, Utah Patch 3 Hot Fix 1, Utah Patch 4, Utah Patch 4 Hot Fix 2, Utah Patch 4 Hot Fix 2a, Utah Patch 4 Hot Fix 3, Utah Patch 5, Vancouver

Fixed versions: No known fixed versions

Relevant Products

Click on a version to see all relevant bugs

Affected versions:Paris Patch 1 Hot Fix 1, Quebec Patch 9 Hot Fix 3a, Rome Patch 1, Rome Patch 10 Hot Fix 2b, Rome Patch 10 Hot Fix 4b, Rome Patch 3, Rome Patch 7, Rome Patch 9a, Rome Patch 9b, San Diego Patch 1 Hot Fix 1, San Diego Patch 10, San Diego Patch 10 Hot Fix 1, San Diego Patch 10 Hot Fix 1a, San Diego Patch 10 Hot Fix 1b, San Diego Patch 10 Hot Fix 2b, San Diego Patch 3, San Diego Patch 7a, San Diego Patch 7b, San Diego Patch 9, San Diego Patch 9a, San Diego Patch 9b, Tokyo, Tokyo Patch 1, Tokyo Patch 1b, Tokyo Patch 3, Tokyo Patch 4a, Tokyo Patch 4b, Tokyo Patch 5, Tokyo Patch 6, Tokyo Patch 6 Hot Fix 1, Tokyo Patch 6 Hot Fix 2, Tokyo Patch 7, Tokyo Patch 7 Hot Fix 1, Tokyo Patch 7a, Tokyo Patch 7b, Tokyo Patch 8, Tokyo Patch 8 Hot Fix 1, Tokyo Patch 9, Tokyo Patch 9 Hot Fix 2, Tokyo Patch 9 Hot Fix 2a, Utah, Utah Patch 1, Utah Patch 1 Hot Fix 1, Utah Patch 1 Hot Fix 1a, Utah Patch 1 Hot Fix 1b, Utah Patch 2, Utah Patch 3, Utah Patch 3 Hot Fix 1, Utah Patch 4, Utah Patch 4 Hot Fix 2, Utah Patch 4 Hot Fix 2a, Utah Patch 4 Hot Fix 3, Utah Patch 5, Vancouver

Fixed versions: No known fixed versions

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