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Create a conditional special handling note for a contact or consumer with the condition active is not true (for example, show the special handling note if the contact is not active) Notice that the special handling note is shown for a closed case, even though the contact is active.
PRB is currently is fixed in Quebec and Paris Patch5. Workaround : 1. Go to script include - SHNProcessor - /nav_to.do?uri=/sys_script_include.do?sys_id=8b94df3dc370120095ccd02422d3ae62 2. Update getConditionalPopUpNotes() from 200 to 209 as below, +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ while(gr.next()) { var relatedRec = new GlideRecord(tableName); relatedRec.get(id); var f = new GlideFilter(gr.getValue('conditions'), "shn_filter_check"); f.setCaseSensitive(false); if (f.match(relatedRec, true)) { conditionalPopUpNotes.push(gr.getUniqueValue()); } } +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Please note : You have to take care of upgrades in future, if customization is made to this script include.
PRB1445453
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