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Some of the SaaS SKU identifier are pointing to incorrect product names or editions. Example PPN : - PPNs: AAA-28605, AAA-28664 and Discovered Software Models. - The PPNs are listed as being associated with "Microsoft Microsoft 365 Enterprise E5" and the Discovered Software Models are "Microsoft Office 365 Enterprise E5"
Example model is "Microsoft Office 365 Enterprise E5"
We are aware of the renaming of Microsoft products and are actively working towards supporting this in the product. It is more complicated than just changing the rules in our content library to point to the new name. Renaming will have downstream impact on the subscriptions that have already been pulled into your ServiceNow instance. With the solution that we are developing, it will be simple to accept such renaming changes without any additional overhead for related records. While this solution is getting built for 'Q' release, we are also looking into options to back port it to older releases. While this solution is getting built for 'Q' release, we are also looking into options to back port it to older releases. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available
PRB1433713
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