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The 'open record' button does not appear in the reference variable popup. Steps to Reproduce 1. Create a catalog item with a "Reference" type variable. 2. Submit a "RITM" request for the catalog item with reference variable having a value. 3. Open the RITM (sc_req_item) record. 4. In the variable editor, observe the "Reference" type variable and click on "i" icon. In the sys_popup, observe that the "Open Record" button is not visible.
This is expected behaviour. The open record button on the reference type question is driven by the system property 'glide.sc.variable.reference.clickthrough'. This should be set to true to see the open record button on the popup. Ref. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0694672
PRB1431840
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