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The root issue for subscriptions with an empty Software model and display name is that subscription_identifier is missing when we pull data from Adobe portal. It's because if some subscriptions have already been deleted from the Adobe portal, subscription_identifider will not be returned back.
Subscriptions with empty Software model and display name Workaround 1. Modify script include SampAdobeAdmin() In function insertSubscriptions(), put the below code in an if clause, so that it will only run if productcode (subscription identifier) is present: Original code: ---- var singleApp = this._isSingleAppProduct(productCode); var assignedProductCode = singleApp ? this._productCodeFromGroupName(productGroup.groupName) : ''; this._processGroupMembers(productGroup.groupId, productCode, assignedProductCode, profile); ---- Modified version:---- if (productCode !== '') { var singleApp = this._isSingleAppProduct(productCode); var assignedProductCode = singleApp ? this._productCodeFromGroupName(productGroup.groupName) : ''; this._processGroupMembers(productGroup.groupId, productCode, assignedProductCode, profile); } ---- 2. Run scheduled job "SAM - Import user subscription" to refresh subscriptions and observe that if this issue is fixed.
PRB1419092
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