BugZero | ServiceNow BugID PRB1412920 - System Administrator (admin) user doesn't have the...

ServiceNow - Defect ID: PRB1412920

System Administrator (admin) user doesn't have the role sn_esign.admin (which is scoped admin role of e-signature app)

ServiceNow - Defect ID: PRB1412920

System Administrator (admin) user doesn't have the role sn_esign.admin (which is scoped admin role of e-signature app)

Last updated on February 21st, 2024

BugZero Risk Score
5.8 Medium

Overall: 5.8

Severity: 6.4

Community: 3.7

Lifecycle: 8.2

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Bug Details

Priority: Sev3
Article Views: 294
Affected Component: Cloud Management
Views: 1

Description

After installing the plugin E-signature (com.snc.esign), System Administrator (admin) user doesn't have the role sn_esign.admin (which is scoped admin role of e-signature app), the admin can't see the roles/modules related to the application. Steps to Reproduce 1. Login as System Administrator 2. Install plugin E-signature (com.snc.esign) 3. In filter navigator type: e-signature 4. Notice that the module does not appear.

Workaround

Manually add 'sn_esign.admin' role to admin role.

Related Problem

PRB1412920

Change history

2024-02-21 Added: Paris Patch 1 Hot Fix 1, Quebec Patch 1 Hot Fix 1, Quebec Patch 4, Quebec Patch 5, Quebec Patch 9, Quebec Patch 9 Hot Fix 3a, Rome Patch 1, Rome Patch 10 Hot Fix 2b, Rome Patch 10 Hot Fix 4b, Rome Patch 3, Rome Patch 7, Rome Patch 9a, Rome Patch 9b, San Diego Patch 1 Hot Fix 1, San Diego Patch 10, San Diego Patch 10 Hot Fix 1, San Diego Patch 10 Hot Fix 1a, San Diego Patch 10 Hot Fix 1b, San Diego Patch 10 Hot Fix 2b, San Diego Patch 3, San Diego Patch 7a, San Diego Patch 7b, San Diego Patch 9, San Diego Patch 9a, San Diego Patch 9b, Tokyo, Tokyo Patch 1, Tokyo Patch 1b, Tokyo Patch 3, Tokyo Patch 4a, Tokyo Patch 4b, Tokyo Patch 5, Tokyo Patch 6, Tokyo Patch 6 Hot Fix 1, Tokyo Patch 6 Hot Fix 2, Tokyo Patch 7, Tokyo Patch 7 Hot Fix 1, Tokyo Patch 7a, Tokyo Patch 7b, Tokyo Patch 8, Tokyo Patch 8 Hot Fix 1, Tokyo Patch 9, Tokyo Patch 9 Hot Fix 2, Tokyo Patch 9 Hot Fix 2a, Utah, Utah Patch 1, Utah Patch 1 Hot Fix 1, Utah Patch 1 Hot Fix 1a, Utah Patch 1 Hot Fix 1b, Utah Patch 2, Utah Patch 3, Utah Patch 3 Hot Fix 1, Utah Patch 4, Utah Patch 4 Hot Fix 2, Utah Patch 4 Hot Fix 2a, Utah Patch 4 Hot Fix 3, Utah Patch 5, Vancouver