BugZero | ServiceNow BugID PRB1407685 - Update button in Filter Advanced View never gains ...

ServiceNow - Defect ID: PRB1407685

Update button in Filter Advanced View never gains input focus

ServiceNow - Defect ID: PRB1407685

Update button in Filter Advanced View never gains input focus

Last updated on April 8th, 2024

BugZero Risk Score
6.7 Medium

Overall: 6.7

Severity: 7.3

Community: 3.7

Lifecycle: 9.1

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Bug Details

Priority: Sev2
Article Views: 313
Affected Component: Agent Workspace
Views: 1

Description

Focus issues in Advanced View and Update buttons in workspace filtered lists. Steps to Reproduce 1. Open Workspace. 2. Navigate to any filtered list. 3. Open the filter. 4. Select the Advanced View button. Focus is not correctly moved into the popup due to a related issue, so place input focus into the popup manually. 5. Move input focus to the Cancel button just ahead of the Update button. 6. Select <tab> to move focus to the Update button. Note that focus is not moved to the Update button.

Workaround

This problem is under review and targeted to be fixed in a future release. To receive notifications when more information becomes available, subscribe to this Known Error article by clicking the Subscribe button at the top right of this form.

Related Problem

PRB1407685

Change history

2024-04-08 Added: Rome Patch 1, San Diego Patch 1 Hot Fix 1, San Diego Patch 7b, Utah Patch 4, Vancouver Patch 10 Hot Fix 2b, Vancouver Patch 4, Vancouver Patch 4 Hot Fix 1b, Vancouver Patch 5, Vancouver Patch 7 Hot Fix 1, Washington DC, Washington DC Patch 1, Washington DC Patch 1 Hot Fix 2a, Washington DC Patch 10, Washington DC Patch 10 Hot Fix 1, Washington DC Patch 10 Hot Fix 2, Washington DC Patch 3, Washington DC Patch 3 Hot Fix 1, Washington DC Patch 4 Hot Fix 1, Washington DC Patch 5, Washington DC Patch 6 Hot Fix 2, Washington DC Patch 7b, Washington DC Patch 8, Washington DC Patch 9, Washington DC Patch 9 Hot Fix 1, Washington DC Patch 9a, Washington DC Patch 9b, Xanadu Patch 1 Hot Fix 2, Xanadu Patch 1 Hot Fix 2a, Xanadu Patch 1 Hot Fix 3b, Xanadu Patch 2, Xanadu Patch 3 Hot Fix 1, Xanadu Patch 4 Hot Fix 1, Xanadu Patch 4 Hot Fix 2, Xanadu Patch 4a, Xanadu Patch 4b, Xanadu Patch 4b Hot Fix 2, Xanadu Patch 5, Xanadu Patch 5 Hot Fix 1, Xanadu Patch 5 Hot Fix 2, Xanadu Patch 6, Xanadu Patch 6 Hot Fix 1, Xanadu Patch 7, Xanadu Patch 7 Hot Fix 1, Xanadu Patch 8, Yokohama, Yokohama EA Hot Fix 1, Yokohama Patch 1, Yokohama Patch 2

Relevant Products

Click on a version to see all relevant bugs

Affected versions:Rome Patch 1, San Diego Patch 1 Hot Fix 1, San Diego Patch 7b, Utah Patch 4, Vancouver Patch 10 Hot Fix 2b, Vancouver Patch 4, Vancouver Patch 4 Hot Fix 1b, Vancouver Patch 5, Vancouver Patch 7 Hot Fix 1, Washington DC, Washington DC Patch 1, Washington DC Patch 1 Hot Fix 2a, Washington DC Patch 10, Washington DC Patch 10 Hot Fix 1, Washington DC Patch 10 Hot Fix 2, Washington DC Patch 3, Washington DC Patch 3 Hot Fix 1, Washington DC Patch 4 Hot Fix 1, Washington DC Patch 5, Washington DC Patch 6 Hot Fix 2, Washington DC Patch 7b, Washington DC Patch 8, Washington DC Patch 9, Washington DC Patch 9 Hot Fix 1, Washington DC Patch 9a, Washington DC Patch 9b, Xanadu Patch 1 Hot Fix 2, Xanadu Patch 1 Hot Fix 2a, Xanadu Patch 1 Hot Fix 3b, Xanadu Patch 2, Xanadu Patch 3 Hot Fix 1, Xanadu Patch 4 Hot Fix 1, Xanadu Patch 4 Hot Fix 2, Xanadu Patch 4a, Xanadu Patch 4b, Xanadu Patch 4b Hot Fix 2, Xanadu Patch 5, Xanadu Patch 5 Hot Fix 1, Xanadu Patch 5 Hot Fix 2, Xanadu Patch 6, Xanadu Patch 6 Hot Fix 1, Xanadu Patch 7, Xanadu Patch 7 Hot Fix 1, Xanadu Patch 8, Yokohama, Yokohama EA Hot Fix 1, Yokohama Patch 1, Yokohama Patch 2

Fixed versions: No known fixed versions

Relevant Products

Click on a version to see all relevant bugs

Affected versions:Rome Patch 1, San Diego Patch 1 Hot Fix 1, San Diego Patch 7b, Utah Patch 4, Vancouver Patch 10 Hot Fix 2b, Vancouver Patch 4, Vancouver Patch 4 Hot Fix 1b, Vancouver Patch 5, Vancouver Patch 7 Hot Fix 1, Washington DC, Washington DC Patch 1, Washington DC Patch 1 Hot Fix 2a, Washington DC Patch 10, Washington DC Patch 10 Hot Fix 1, Washington DC Patch 10 Hot Fix 2, Washington DC Patch 3, Washington DC Patch 3 Hot Fix 1, Washington DC Patch 4 Hot Fix 1, Washington DC Patch 5, Washington DC Patch 6 Hot Fix 2, Washington DC Patch 7b, Washington DC Patch 8, Washington DC Patch 9, Washington DC Patch 9 Hot Fix 1, Washington DC Patch 9a, Washington DC Patch 9b, Xanadu Patch 1 Hot Fix 2, Xanadu Patch 1 Hot Fix 2a, Xanadu Patch 1 Hot Fix 3b, Xanadu Patch 2, Xanadu Patch 3 Hot Fix 1, Xanadu Patch 4 Hot Fix 1, Xanadu Patch 4 Hot Fix 2, Xanadu Patch 4a, Xanadu Patch 4b, Xanadu Patch 4b Hot Fix 2, Xanadu Patch 5, Xanadu Patch 5 Hot Fix 1, Xanadu Patch 5 Hot Fix 2, Xanadu Patch 6, Xanadu Patch 6 Hot Fix 1, Xanadu Patch 7, Xanadu Patch 7 Hot Fix 1, Xanadu Patch 8, Yokohama, Yokohama EA Hot Fix 1, Yokohama Patch 1, Yokohama Patch 2

Fixed versions: No known fixed versions

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