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When creating an article to a Knowledge Base that has default field values , default values are not populated. Instead, the following error message is displayed: "The element type "br" must be terminated by the matching end-tag "</br>"." Steps to Reproduce 1. Make sure system property glide.ui.escape_text is set to false. 2. Select any knowledge base and set default values. 3. Create a new knowledge article and populate same knowledge base. 4.Apply Default Values popup shows: The element type "br" must be terminated by the matching end-tag "</br>".
As a workaround, you can set this property to true (dont forget to clear instance cache after that). More information on this property : "glide.ui.escape_text" should be set to true always as it protects against XSS vulnerabilities. More about this property can be read in the following documentation : https://docs.servicenow.com/csh?topicname=c_HighSecuritySettings.html&version=latest https://docs.servicenow.com/csh?topicname=escape-xml.html&version=latest https://hi.service-now.com/kb_view.do?sysparm_article=KB0685324
PRB1405279
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