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Agent workspace limits the search on 20 search sources; it does not pick the search source based on the order either Steps to Reproduce 1) Run the following script to create 15 serach sources. for (var i = 0; i < 15 ; i++){ var gr = new GlideRecord('sys_search_source'); gr.initialize(); gr.name = "Incidents" + i; gr.source_table = "incident"; gr.insert(); var gr1 = new GlideRecord('m2m_search_context_config_search_source'); gr1.initialize() gr1.source = gr.sys_id; gr1.search_context_config = '4961e3e7871033000929717936cb0ba7'; gr1.order = 100 + i; gr1.insert(); } 2) Navigate to the following link to see all more that 20 search sources are created. /sys_search_context_config.do?sys_id=4961e3e7871033000929717936cb0ba7 3) Go to agent Workspace and search for "email" in the global search. Expected : All search sources configured should be shown. Actual : The search sources are limited to 20 and not ordered by order field.
This issue is fixed in the Quebec release.
PRB1399536
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