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The Approvals page shows a blank screen in service portal pages that use the out-of-box 'Approvals' widget. This issue happens only for non-admin users.
Impersonate a user with the "itil" role Open the service portal approvals page /sp?id=approvals Approvals are not shown (OOB approvals widget: /sp_widget.do?sys_id=f37aa302cb70020000f8d856634c9cfc ).
By design (since London), an additional role called 'approver_user' is required for users to access the list of approvals. The workaround is to make the "itil" role include the "approver_user" role.
PRB1320337
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