BugZero | ServiceNow BugID PRB1270022 - [DOMAIN] Spotlight job doesn't collect spotlights ...

ServiceNow - Defect ID: PRB1270022

[DOMAIN] Spotlight job doesn't collect spotlights for empty user and "Use snapshots" property

ServiceNow - Defect ID: PRB1270022

[DOMAIN] Spotlight job doesn't collect spotlights for empty user and "Use snapshots" property

Last updated on April 7th, 2024

BugZero Risk Score
6.7 Medium

Overall: 6.7

Severity: 7.3

Community: 3.7

Lifecycle: 8.2

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Bug Details

Priority: Sev2
Article Views: 1056
Affected Component: Performance Analytics
Views: 1

Description

Steps to Reproduce

On the domain-separated instance, create a Spotlight group. For more information, see the product documentation topic Spotlight groups. Collect the scores for all domains for the main indicator. Run the Spotlight job with "Run as user" empty and the "Use snapshots" flag unchecked. The Spotlight records are collected. Run the Spotlight job with "Run as user" empty and the "Use snapshots" flag checked. The Spotlight records are empty.

Workaround

Set the flag "Use snapshot" to "false" or fill in the "Run As" user field.

Links

Original Vendor Announcement

Relevant Products

Click on a version to see all relevant bugs

Affected versions:Paris Patch 1 Hot Fix 1, Quebec Patch 1 Hot Fix 1, Quebec Patch 4, Quebec Patch 5, Quebec Patch 9, Quebec Patch 9 Hot Fix 3a, Rome Patch 1, Rome Patch 3, Rome Patch 7, Rome Patch 9a, Rome Patch 9b, San Diego Patch 1 Hot Fix 1, San Diego Patch 3, San Diego Patch 7a, Tokyo, Tokyo Patch 1

Fixed versions: No known fixed versions

Relevant Products

Click on a version to see all relevant bugs

Fixed versions: No known fixed versions

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ServiceNow - Defect ID: PRB1270022

[DOMAIN] Spotlight job doesn't collect spotlights for empty user and "Use snapshots" property

ServiceNow - Defect ID: PRB1270022

[DOMAIN] Spotlight job doesn't collect spotlights for empty user and "Use snapshots" property

Last updated on April 7th, 2024

BugZero Risk Score6.7 Medium

Bug Details

Steps to Reproduce

Workaround

Related Problem

Links

Top ServiceNow Defects

Ready to prevent the next vendor outage?

BugZero Risk Score
6.7 Medium