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Build information: glide-helsinki-03-16-2016__patch8-11-30-2016 glide-istanbul-09-23-2016__patch6-05-02-2017 Issue
When trying to 'Add' on 'Affected CIs' or 'Impacted Services/CIs' from the related links of Change record, 'Add Selected' only adding the selected record in the current page, not from multiple pages selected records. For example, if you have 20 rows per page and 40 CI related records, if you select one in the first page and one in next page, 'Add Selected' only the record on the 2nd page been added to the list. Steps to Reproduce 1. Select Change -> Open from Left Navigation bar 2. In the list of record, select a record into record form 3. Goto Related Links in 'Affected Cls' Tab 4. Clicking 'Add' goto 'Add Affected Configuration items screen( make sure that there are more then one screen records if the 'Show'=20 per page) 5. Selecting one item on the first page, then move to the next page by the arrow and select another item 6. Clicking 'Add Selected' on the top of the screen. 7. Only the last page item has been selected has been added to the 'Affected CIs' list
the selected rows in all pages should be added to the Related list
Only the selected rows in the last page been added to the Related list See the screen recording for reference.
After carefully considering the severity and frequency of the issue, and risk of attempting a fix, it has been decided not to address this issue. We do not make this decision lightly, and we apologize for any inconvenience. If you have any questions regarding this problem, contact ServiceNow Customer Support.
PRB1067459
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