BugZero | Palo Alto Networks BugID PAN-295578 - Fixed an issue where GlobalProtect HIP data file d...

Palo Alto Networks - Defect ID: PAN-295578

Fixed an issue where GlobalProtect HIP data file download and installation failed with the error message An error occurred while processing request. Please try again after some time or contact support or No ETAG from response due to a script exiting prematurely.

Palo Alto Networks - Defect ID: PAN-295578

Fixed an issue where GlobalProtect HIP data file download and installation failed with the error message An error occurred while processing request. Please try again after some time or contact support or No ETAG from response due to a script exiting prematurely.

Last updated on January 13th, 2026

BugZero Risk Score
6.3 Medium

Overall: 6.3

Severity: 6.4

Community: 3.7

Lifecycle: 10.0

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Bug Details

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Description

The earliest recollection of this bug is traced back to PAN-OS 11.1.10-h10 - January 13, 2026. This bug is fixed in PAN-OS versions 11.1.13, 11.1.10-h10. Fixed an issue where GlobalProtect HIP data file download and installation failed with the error message An error occurred while processing request. Please try again after some time or contact support or No ETAG from response due to a script exiting prematurely. For more information: https://docs.paloaltonetworks.com/pan-os/11-1/pan-os-release-notes/pan-os-11-1-10-known-and-addressed-issues/pan-os-11-1-10-h10-addressed-issues https://docs.paloaltonetworks.com/pan-os/11-1/pan-os-release-notes/pan-os-11-1-13-known-and-addressed-issues/pan-os-11-1-13-addressed-issues

Change history

2025-12-03 Removed: 11.1.13

2025-12-03 Removed: 11.1.10-h10

2025-12-02 Removed: 11.1.10-h10

2025-12-02 Added: 11.1.13, 11.1.10-h10

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6.6Defect ID: PAN-263226
Fixed an issue where, when SSL decryption was enabled and Client Hello messages spanned multiple TCP segments, some SSL decrypted sessions failed.
6.6Defect ID: PAN-251035
Fixed an issue where selective push operations did not push certificate changes to the firewall.
6.5Defect ID: PAN-259769
GlobalProtect portal is not accessible via a web browser and the app displays the error ERR_EMPTY_RESPONSE .
6.3Defect ID: PAN-214430
Fixed an issue where some commands did not have executable permissions.
6.3Defect ID: PAN-295578
Fixed an issue where GlobalProtect HIP data file download and installation failed with the error message An error occurred while processing request. Please try again after some time or contact support or No ETAG from response due to a script exiting prematurely.

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Palo Alto Networks - Defect ID: PAN-295578

Fixed an issue where GlobalProtect HIP data file download and installation failed with the error message An error occurred while processing request. Please try again after some time or contact support or No ETAG from response due to a script exiting prematurely.

Palo Alto Networks - Defect ID: PAN-295578

Fixed an issue where GlobalProtect HIP data file download and installation failed with the error message An error occurred while processing request. Please try again after some time or contact support or No ETAG from response due to a script exiting prematurely.

Last updated on January 13th, 2026

BugZero Risk Score6.3 Medium

Bug Details

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Top Palo Alto Networks Defects

Ready to prevent the next vendor outage?

BugZero Risk Score
6.3 Medium