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The earliest recollection of this bug is traced back to PAN-OS 11.1.10-h10 - January 13, 2026. This bug is fixed in PAN-OS versions 11.1.13, 11.1.10-h10. Fixed an issue where GlobalProtect HIP data file download and installation failed with the error message An error occurred while processing request. Please try again after some time or contact support or No ETAG from response due to a script exiting prematurely. For more information: https://docs.paloaltonetworks.com/pan-os/11-1/pan-os-release-notes/pan-os-11-1-10-known-and-addressed-issues/pan-os-11-1-10-h10-addressed-issues https://docs.paloaltonetworks.com/pan-os/11-1/pan-os-release-notes/pan-os-11-1-13-known-and-addressed-issues/pan-os-11-1-13-addressed-issues
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