Disclaimer

Hotfix versions were inferred because the vendor did not list them explicitly: 10.2.13-h1, 10.2.13-h2, 10.2.13-h3, 10.2.13-h4, 10.2.13-h5, 10.2.13-h6, 10.2.13-h7, 10.2.13-h8, 10.2.13-h9, 10.2.13-h10, 10.2.13-h11, 10.2.13-h12, 10.2.13-h13, 10.2.13-h14, 10.2.13-h15, 10.2.13-h17, 10.2.16-h1, 10.2.16-h2, 10.2.16-h3, 10.2.16-h5, 11.1.6-h1, 11.1.6-h2, 11.1.6-h3, 11.1.6-h4, 11.1.6-h5, 11.1.6-h6, 11.1.6-h7, 11.1.6-h8, 11.1.6-h9, 11.1.6-h10, 11.1.6-h11, 11.1.6-h12, 11.1.6-h13, 11.1.10 Known affected versions were inferred from fixed-version data and were not explicitly confirmed by the vendor: 11.2.7-h12

The earliest recollection of this bug is traced back to PAN-OS 10.2.13-h16 - July 08, 2026. This bug is fixed in PAN-OS versions 11.1.6-h14, 10.2.16-h6, 10.2.16-h4, 10.2.13-h18, 10.2.13-h16, 10.2.17, 11.1.10-h1, 11.2.8. Fixed an issue where Scan ERR: Internal Err 1002 messages were unexpectedly generated when WIF shared memory use was high. Fixed an issue where the error message Scan ERR: Internal Err 1002 was generated unexpectedly when WIF shared memory use was high. For more information: https://docs.paloaltonetworks.com/pan-os/10-2/pan-os-release-notes/pan-os-10-2-13-known-and-addressed-issues/pan-os-10-2-13-h16-addressed-issues https://docs.paloaltonetworks.com/pan-os/10-2/pan-os-release-notes/pan-os-10-2-13-known-and-addressed-issues/pan-os-10-2-13-h18-addressed-issues https://docs.paloaltonetworks.com/pan-os/10-2/pan-os-release-notes/pan-os-10-2-16-known-and-addressed-issues/pan-os-10-2-16-h4-addressed-issues https://docs.paloaltonetworks.com/pan-os/10-2/pan-os-release-notes/pan-os-10-2-16-known-and-addressed-issues/pan-os-10-2-16-h6-addressed-issues https://docs.paloaltonetworks.com/pan-os/10-2/pan-os-release-notes/pan-os-10-2-17-known-and-addressed-issues/pan-os-10-2-17-addressed-issues https://docs.paloaltonetworks.com/pan-os/11-1/pan-os-release-notes/pan-os-11-1-10-known-and-addressed-issues/pan-os-11-1-10-h1-addressed-issues https://docs.paloaltonetworks.com/pan-os/11-1/pan-os-release-notes/pan-os-11-1-6-known-and-addressed-issues/pan-os-11-1-6-h14-addressed-issues https://docs.paloaltonetworks.com/pan-os/11-2/pan-os-release-notes/pan-os-11-2-8-known-and-addressed-issues/pan-os-11-2-8-addressed-issues