Disclaimer

Hotfix versions were inferred because the vendor did not list them explicitly: 11.1.10-h1, 11.1.10-h2, 11.1.10-h3, 11.1.10-h4, 11.1.10-h6, 11.2.4-h1, 11.2.4-h2, 11.2.4-h3, 11.2.4-h4, 11.2.4-h5, 11.2.4-h6

The earliest recollection of this bug is traced back to PAN-OS 11.1.10-h5 - July 08, 2026. This bug is fixed in PAN-OS versions 11.1.10-h5, 11.1.10-h7, 11.2.4-h7, 11.1.11, 11.2.6. VM-Series firewalls deployed behind an AWS GWLB might display an incorrect or empty Source User field in traffic logs and session details. ( VM-Series firewalls on Amazon Web Services (AWS) Gateway Load Balancer (GWLB) deployments only ) Fixed an issue where the firewall did not display the correct source user in traffic logs and session details. For more information: https://docs.paloaltonetworks.com/pan-os/11-1/pan-os-release-notes/pan-os-11-1-10-known-and-addressed-issues/pan-os-11-1-10-h5-addressed-issues https://docs.paloaltonetworks.com/pan-os/11-1/pan-os-release-notes/pan-os-11-1-10-known-and-addressed-issues/pan-os-11-1-10-h7-addressed-issues https://docs.paloaltonetworks.com/pan-os/11-1/pan-os-release-notes/pan-os-11-1-11-known-and-addressed-issues/pan-os-11-1-11-addressed-issues https://docs.paloaltonetworks.com/pan-os/11-1/pan-os-release-notes/pan-os-11-1-6-known-and-addressed-issues/pan-os-11-1-6-known-issues https://docs.paloaltonetworks.com/pan-os/11-2/pan-os-release-notes/pan-os-11-2-4-known-and-addressed-issues/pan-os-11-2-4-h7-addressed-issues https://docs.paloaltonetworks.com/pan-os/11-2/pan-os-release-notes/pan-os-11-2-4-known-and-addressed-issues/pan-os-11-2-4-known-issues https://docs.paloaltonetworks.com/pan-os/11-2/pan-os-release-notes/pan-os-11-2-6-known-and-addressed-issues/pan-os-11-2-6-addressed-issues