The earliest recollection of this bug is traced back to PAN-OS 11.1.10-h4 - March 24, 2026. This bug is fixed in PAN-OS versions 11.2.4-h11, 11.2.8, 11.1.6-h17, 11.2.7-h2, 11.1.11, 11.1.10-h4. Fixed an issue where the firewall failed to connect to the update server with a customized service route when the source interface was set to MGT and the source address was set as IPv4. For more information: https://docs.paloaltonetworks.com/pan-os/11-1/pan-os-release-notes/pan-os-11-1-10-known-and-addressed-issues/pan-os-11-1-10-h4-addressed-issues https://docs.paloaltonetworks.com/pan-os/11-1/pan-os-release-notes/pan-os-11-1-11-known-and-addressed-issues/pan-os-11-1-11-addressed-issues https://docs.paloaltonetworks.com/pan-os/11-1/pan-os-release-notes/pan-os-11-1-6-known-and-addressed-issues/pan-os-11-1-6-h17-addressed-issues https://docs.paloaltonetworks.com/pan-os/11-2/pan-os-release-notes/pan-os-11-2-4-known-and-addressed-issues/pan-os-11-2-4-h11-addressed-issues https://docs.paloaltonetworks.com/pan-os/11-2/pan-os-release-notes/pan-os-11-2-7-known-and-addressed-issues/pan-os-11-2-7-h2-addressed-issues https://docs.paloaltonetworks.com/pan-os/11-2/pan-os-release-notes/pan-os-11-2-8-known-and-addressed-issues/pan-os-11-2-8-addressed-issues