The earliest recollection of this bug is traced back to PAN-OS 10.2.10 - October 02, 2025. This bug is fixed in PAN-OS versions 10.2.6. ( PA-220 firewalls only ) Fixed an issue where upgrading to PAN-OS 10.2.5 failed if the firewall was on a PAN-OS 10.1 release. Upgrading a PA-220 firewall running a PAN-OS 10.1 release fails when the target PAN-OS upgrade version is PAN-OS 10.2.5. Workaround: On your upgrade path to PAN-OS 10.2.5, first upgrade to PAN-OS 10.2.4 and then upgrade to PAN-OS 10.2.5. For more information: https://docs.paloaltonetworks.com/pan-os/10-2/pan-os-release-notes/pan-os-10-2-10-known-and-addressed-issues/pan-os-10-2-10-known-issues https://docs.paloaltonetworks.com/pan-os/10-2/pan-os-release-notes/pan-os-10-2-11-known-and-addressed-issues/pan-os-10-2-11-known-issues https://docs.paloaltonetworks.com/pan-os/10-2/pan-os-release-notes/pan-os-10-2-12-known-and-addressed-issues/pan-os-10-2-12-known-issues https://docs.paloaltonetworks.com/pan-os/10-2/pan-os-release-notes/pan-os-10-2-13-known-and-addressed-issues/pan-os-10-2-13-known-issues https://docs.paloaltonetworks.com/pan-os/10-2/pan-os-release-notes/pan-os-10-2-14-known-and-addressed-issues/pan-os-10-2-14-known-issues https://docs.paloaltonetworks.com/pan-os/10-2/pan-os-release-notes/pan-os-10-2-15-known-and-addressed-issues/pan-os-10-2-15-known-issues https://docs.paloaltonetworks.com/pan-os/10-2/pan-os-release-notes/pan-os-10-2-16-known-and-addressed-issues/pan-os-10-2-16-known-issues https://docs.paloaltonetworks.com/pan-os/10-2/pan-os-release-notes/pan-os-10-2-17-known-and-addressed-issues/pan-os-10-2-17-known-issues https://docs.paloaltonetworks.com/pan-os/10-2/pan-os-release-notes/pan-os-10-2-5-known-and-addressed-issues/pan-os-10-2-5-known-issues https://docs.paloaltonetworks.com/pan-os/10-2/pan-os-release-notes/pan-os-10-2-6-known-and-addressed-issues/pan-os-10-2-6-addressed-issues https://docs.paloaltonetworks.com/pan-os/10-2/pan-os-release-notes/pan-os-10-2-7-known-and-addressed-issues/pan-os-10-2-7-known-issues https://docs.paloaltonetworks.com/pan-os/10-2/pan-os-release-notes/pan-os-10-2-8-known-and-addressed-issues/pan-os-10-2-8-known-issues https://docs.paloaltonetworks.com/pan-os/10-2/pan-os-release-notes/pan-os-10-2-9-known-and-addressed-issues/pan-os-10-2-9-known-issues