Disclaimer

Hotfix versions were inferred because the vendor did not list them explicitly: 10.2.7-h1, 10.2.7-h2, 10.2.7-h3, 10.2.7-h4, 10.2.7-h5, 10.2.7-h6, 10.2.7-h7, 10.2.7-h8, 10.2.7-h9, 10.2.7-h10, 10.2.7-h11, 10.2.9-h1, 10.2.9-h2, 10.2.9-h3, 10.2.9-h4, 10.2.9-h5, 10.2.9-h6, 10.2.9-h7, 10.2.9-h8, 10.2.9-h9, 10.2.9-h10 Known affected versions were inferred from fixed-version data and were not explicitly confirmed by the vendor: 11.0.3-h13

The earliest recollection of this bug is traced back to PAN-OS 10.2.5 - July 22, 2025. This bug is fixed in PAN-OS versions 10.2.7-h12, 11.0.4, 10.2.8, 10.2.9-h11. When the GlobalProtect app is installed on iOS endpoints and the gateway is configured to accept cookies, the app stays in Connecting stage after authentication and the GlobalProtect log displays the error message, User is not in allow list . This happens when the app is restarted or when the app tries to reconnect after disconnection. Fixed an issue where, when the GlobalProtect app was installed on iOS endpoints and the gateway was configured to accept cookies, the app remained in the Connecting stage after authentication, and the GlobalProtect log displayed the error message User is not in allow list . This occurred when the app was restarted or when the app attempted to reconnect after disconnection. Fixed an issue where, when the GlobalProtect app was installed on iOS endpoints and the gateway was configured to accept cookies, the app remained in the Connecting stage after authentication, and the GlobalProtect log displayed the error message `User is not in allow list`. This occurred when the app was restarted or when the app attempted to reconnect after disconnection. For more information: https://docs.paloaltonetworks.com/pan-os/10-2/pan-os-release-notes/pan-os-10-2-5-known-and-addressed-issues/pan-os-10-2-5-known-issues https://docs.paloaltonetworks.com/pan-os/10-2/pan-os-release-notes/pan-os-10-2-6-known-and-addressed-issues/pan-os-10-2-6-known-issues https://docs.paloaltonetworks.com/pan-os/10-2/pan-os-release-notes/pan-os-10-2-7-known-and-addressed-issues/pan-os-10-2-7-h12-addressed-issues https://docs.paloaltonetworks.com/pan-os/10-2/pan-os-release-notes/pan-os-10-2-7-known-and-addressed-issues/pan-os-10-2-7-known-issues https://docs.paloaltonetworks.com/pan-os/10-2/pan-os-release-notes/pan-os-10-2-8-known-and-addressed-issues/pan-os-10-2-8-addressed-issues https://docs.paloaltonetworks.com/pan-os/10-2/pan-os-release-notes/pan-os-10-2-9-known-and-addressed-issues/pan-os-10-2-9-h11-addressed-issues https://docs.paloaltonetworks.com/pan-os/11-0/pan-os-release-notes/pan-os-11-0-4-known-and-addressed-issues/pan-os-11-0-4-addressed-issues