Disclaimer

Hotfix versions were inferred because the vendor did not list them explicitly: 10.2.4-h1, 10.2.4-h2, 10.2.4-h3 Known affected versions were inferred from fixed-version data and were not explicitly confirmed by the vendor: 10.1.9-h14, 11.0.1-h5

The earliest recollection of this bug is traced back to PAN-OS 10.1.10 - July 22, 2025. This bug is fixed in PAN-OS versions 11.0.2, 10.2.5, 10.2.4-h4, 10.1.10. Fixed an issue where firewalls disconnected from Cortex Data Lake after renewing the device certificate. Fixed an issue where firewalls disconnected from Strata Logging Service after renewing the device certificate. Fixed an issue where firewalls disconnected from Strata Logging Service due to a missing key file after renewing the device certificate. For more information: https://docs.paloaltonetworks.com/pan-os/10-1/pan-os-release-notes/pan-os-10-1-10-known-and-addressed-issues/pan-os-10-1-10-addressed-issues https://docs.paloaltonetworks.com/pan-os/10-2/pan-os-release-notes/pan-os-10-2-4-known-and-addressed-issues/pan-os-10-2-4-h4-addressed-issues https://docs.paloaltonetworks.com/pan-os/10-2/pan-os-release-notes/pan-os-10-2-5-known-and-addressed-issues/pan-os-10-2-5-addressed-issues https://docs.paloaltonetworks.com/pan-os/11-0/pan-os-release-notes/pan-os-11-0-2-known-and-addressed-issues/pan-os-11-0-2-addressed-issues