Operational Defect Database

BugZero updated this defect 61 days ago.

Palo Alto Networks | PAN-120303

There is an issue where the firewall remains connected to the PAN-DB-URL server through the old management IP address on the M-500 Panorama management server, even when you configured the Eth1/1 interface. Workaround: Update the PAN-DB-URL IP address on the firewall using one of the methods below. Modify the PAN-DB Server IP address on the managed firewall. On the web interface, delete the PAN-DB Server IP address ( Device Setup Content ID URL Filtering settings). Commit your changes. Add the new M-500 Eth1/1 IP PAN-DB IP address. Commit your changes. Restart the firewall ( devsrvr ) process. Log in to the firewall CLI. Restart the devsrvr process: debug software restart process device-server

Last update date:

5/23/2024

Affected products:

Pan OS

Affected releases:

10.1.9

10.1.4

10.1.14

9.1.9

9.1.2

Fixed releases:

No fixed releases provided.

Description:

The earliest recollection of this bug is traced back to PAN-OS 10.1.14 - May 23, 2024. There is an issue where the firewall remains connected to the PAN-DB-URL server through the old management IP address on the M-500 Panorama management server, even when you configured the Eth1/1 interface. Workaround: Update the PAN-DB-URL IP address on the firewall using one of the methods below. Modify the PAN-DB Server IP address on the managed firewall. On the web interface, delete the PAN-DB Server IP address ( Device Setup Content ID URL Filtering settings). Commit your changes. Add the new M-500 Eth1/1 IP PAN-DB IP address. Commit your changes. Restart the firewall ( devsrvr ) process. Log in to the firewall CLI. Restart the devsrvr process: debug software restart process device-server For more information: https://docs.paloaltonetworks.com/pan-os/10-1/pan-os-release-notes/pan-os-10-1-14-known-and-addressed-issues/pan-os-10-1-14-known-issues https://docs.paloaltonetworks.com/pan-os/10-1/pan-os-release-notes/pan-os-10-1-4-known-and-addressed-issues/pan-os-10-1-4-known-issues https://docs.paloaltonetworks.com/pan-os/10-1/pan-os-release-notes/pan-os-10-1-9-known-and-addressed-issues/pan-os-10-1-9-known-issues https://docs.paloaltonetworks.com/pan-os/9-1/pan-os-release-notes/pan-os-9-1-release-information/known-issues/known-issues-related-to-pan-os-9-1-releases/pan-os-9-1-2-known-issues https://docs.paloaltonetworks.com/pan-os/9-1/pan-os-release-notes/pan-os-9-1-release-information/known-issues/known-issues-related-to-pan-os-9-1-releases/pan-os-9-1-9-known-issues

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