Info

We have a major issues on our MongoDB and I've attached the latest logs and files. In previous forums I've seen this get fixed by your team. Can you please help as soon as possible please, we are a medical facility and need this fixed. We are running on Windows 2016 Server and running fine until a power outage. 2020-09-11T14:34:18.785-0400 I CONTROL [initandlisten] options: \{ config: "C:\Program Files\DELL\WMS\MongoDB\mongod.cfg", net: { bindIp: "localhost", port: 27017 }, security: \{ authorization: "enabled" }, service: true, storage: \{ dbPath: "C:\Program Files\DELL\WMS\Database\Mongo" }, systemLog: \{ destination: "file", path: "C:\Program Files\DELL\WMS\MongoDb\mongod.log" } } 2020-09-11T14:34:18.785-0400 I - [initandlisten] Detected data files in C:\Program Files\DELL\WMS\Database\Mongo created by the 'wiredTiger' storage engine, so setting the active storage engine to 'wiredTiger'. 2020-09-11T14:34:18.786-0400 I STORAGE [initandlisten] wiredtiger_open config: create,cache_size=3583M,session_max=20000,eviction=(threads_min=4,threads_max=4),config_base=false,statistics=(fast),log=(enabled=true,archive=true,path=journal,compressor=snappy),file_manager=(close_idle_time=100000),checkpoint=(wait=60,log_size=2GB),statistics_log=(wait=0), 2020-09-11T14:34:18.797-0400 E STORAGE [initandlisten] WiredTiger error (0) [1599849258:797507][1816:140721228962256], file:WiredTiger.wt, connection: read checksum error for 4096B block at offset 24576: block header checksum of 1919248233 doesn't match expected checksum of 3720300442 2020-09-11T14:34:18.797-0400 E STORAGE [initandlisten] WiredTiger error (0) [1599849258:797507][1816:140721228962256], file:WiredTiger.wt, connection: WiredTiger.wt: encountered an illegal file format or internal value 2020-09-11T14:34:18.797-0400 E STORAGE [initandlisten] WiredTiger error (-31804) [1599849258:797507][1816:140721228962256], file:WiredTiger.wt, connection: the process must exit and restart: WT_PANIC: WiredTiger library panic 2020-09-11T14:34:18.797-0400 I - [initandlisten] Fatal Assertion 28558 at src\mongo\db\storage\wiredtiger\wiredtiger_util.cpp 361 2020-09-11T14:34:18.797-0400 I - [initandlisten] Thank You,

Top User Comments

dmitry.agranat commented on Wed, 30 Sep 2020 12:44:10 +0000: Hi adiac1227@gmail.com, We haven’t heard back from you for some time, so I’m going to mark this ticket as resolved. If this is still an issue for you, please provide additional information and we will reopen the ticket. Regards, Dima dmitry.agranat commented on Mon, 21 Sep 2020 08:42:00 +0000: Hi adiac1227@gmail.com We still need additional information to try to solve the reported corruption. If this is still an issue for you, would you please upload both files: WiredTiger.wt and WiredTiger.turtle? Thanks, Dima dmitry.agranat commented on Tue, 15 Sep 2020 05:39:56 +0000: Hi adiac1227@gmail.com, As MongoDB 3.4 has reached EOL, we can try to assist you as a one-time exception. In the attached files, I could not find the WiredTiger.wt file. In order to try the repair attempt, we'll need both files: WiredTiger.wt and WiredTiger.turtle. Could you re-attach WiredTiger.wt and WiredTiger.turtle files? Thanks, Dima

Steps to Reproduce