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OPERATIONAL DEFECT DATABASE
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Beginning January 2017, continued access to select Hewlett Packard Enterprise MSA Storage Array support materials, such as firmware downloads, will require linking your product serial numbers and HPE support agreements with an HPE Support Center account. In an effort to make searching for current and active versions of firmware more efficient, all inactive or obsolete firmware will be removed from the HPE Support Center. In the policy, firmware and software is no longer categorized as either supported or unsupported. Instead, all released code falls within one or more of the following categories: Active - Identifies a version of code with code base sustainment capabilities. Inactive - Identifies a version of code with no code base sustainment capabilities. Customers who do not upgrade their systems when their firmware or software becomes inactive are not following best practice recommendations from HPE and, as a result, face increased risk due to exposure to known (and unknown) issues. If systems are running inactive code and issues are encountered, then the ability to use HPE Storage engineering elevation processes will be restricted until affected systems are updated to active code. To find the current support version of firmware, refer to the HPE Modular Smart Array Storage - Product Firmware and Software Definitions and Support Policy for your array.
This advisory affects the following HPE MSA storage arrays: HP 2000fc Modular Smart Array HP 2000i Modular Smart Array HP 2000sa Modular Smart Array HP 2000fc G2 Modular Smart Array HP 2000i G2 Modular Smart Array HP 2000sa G2 Modular Smart Array HP P2000 G3 MSA Array Systems HPE MSA 1040 SAN Storage HPE MSA 2040 SAN Storage HPE MSA 2042 SAN Storage
Start now to link your product serial numbers and HPE support agreements with an HPE Support Center account: How to link contracts and warranties to your HPE Support Center User Profile to access Protected Knowledge and downloads: http://hpsc-pro-site2-hpp.austin.hpe.com/hpsc/doc/public/display?docId=c04055475 Information on access to HPE support materials: http://h20564.www2.hpe.com/hpsc/doc/public/display?docId=c03859703 HPE Support Case Manager: http://h20566.www2.hpe.com/portal/site/hpsc/public/scm/home?cc=US&lc=en-US&ac.admitted=1480700606749.125225703.1938120508 RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.